Salesforce Project Manager - Publicis Sapient MENA - Dubai

Salesforce Project Manager - Publicis Sapient MENA - Dubai; Dubai Emirate; On-site; AED 280,000 - 520,000; Full time

Benefits offered by this job

Gym access

Medical insurance

Return flight to home country

Job summary

Publicis Sapient MENA in Dubai is seeking a Salesforce Project Manager to lead delivery of complex Salesforce projects, ensuring on‑time and on‑budget outcomes for clients.

You will manage a cross‑functional team, align with client requirements, and drive continuous improvements within an Agile environment. Excellent communication and stakeholder management are essential.

Qualifications

• Certified Scrum Master and/or Project Manager certifications are required.
• Experience leading Salesforce or CRM-based projects.
• Strong communication and organizational skills.
• Ability to manage cross-functional teams and budgets.

Responsibilities

• Lead a passionate team to deliver Salesforce projects on time and within budget.
• Define project scope, requirements, and success criteria for clients.
• Coordinate with design, Agile teams, 3rd parties and clients.
• Monitor risks, issues and finances, reporting to PMO weekly.

Skills

Leadership

Communication

Project management

Agile/Scrum

Stakeholder management

Tools

Salesforce

CRM platforms

Job description

Salesforce Project Manager - Publicis Sapient MENA - Dubai

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally‑enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start‑up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem‑solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Your Role

Salesforce Project Managers are responsible for managing a passionate team to deliver highly sophisticated projects on time and budget in accordance with client requirements.

Your Impact

Your Impact will be twofold: Manage a team to deliver Salesforce projects on time, budget and to high quality standards by:

• Defining project scope and client requirements
• Identifying and notifying internal teams of any opportunities that could be delivered outside of the project scope
• Ensuring the interaction for all projects are working with solution design, Agile teams, 3rd Parties and clients
• Guiding the team on the path of self‑organisation, ensuring the team is free of outside noise and can focus on successful delivery of software
• Providing constructive feedback to team members
• Ensuring that the team is fully functional and productive
• Anticipating and managing project risks and issues
• Being the escalation point for issues
• Managing the project finances to ensure profitability is achieved within given parameters
• Reporting project status to PMO weekly, including risks and issues
• Ensuring our Agile 4D methodology is correctly applied and followed
• Proactively identifying and implementing process improvements.
• Overseeing project documentation such as project plans, requirements documentation, change control and risk registers

Support and keep clients informed by:

• Facilitating discussion and resolving conflicts
• Assuming the role of interface between clients and delivery teams

Qualifications

• Certified Scrum Master and/or Project Manager certifications (Prince2, PMP, etc.)
• Salesforce certification eg ADM 201, Sales Cloud or Service Cloud (desired)

Behavioural Skills

• The ability to lead a team and earn their respect
• Excellent communication (verbal & written) and organisational skills

Technical Skills

• Project management expertise of CRM or other cloud based software projects
• Knowledge of Salesforce Solutions
• Agile project environment/ Scrum master skills and/or certifications

Additional Information

Benefits of joining us:

• Complimentary gym access
• Free medical insurance and supplemented medical insurance cover for family
• Complimentary return flight to your home country (if outside Dubai)

Location: Dubai - United Arab Emirates
Time Type: Full Time
Scheduled weekly hours: 45
Worker Type: Regular
Remote: No