Delivery Partner Experience Lead - AMET

Amazon UAE; Dubai; On-site; AED 28,000 - 40,000; Full time

Job summary

Amazon UAE is seeking a Senior Program Manager to lead the Delivery Partner Experience across AMET. The role combines regional strategy development with local execution, gathering partner feedback and turning it into measurable improvements for Delivery Associates and Delivery Service Partners.

You will influence senior leaders, drive multi-country initiatives, and ensure consistent program standards while balancing partner satisfaction and operational performance.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of program or project management experience.
• At least 5 years of experience owning program strategy, end-to-end delivery, and senior leadership communication.
• Demonstrated experience using data and metrics to guide program decisions and improvements.
• Strong Arabic-language communication skills, both written and verbal.

Responsibilities

• Develop and manage the regional roadmap for Delivery Associate and Delivery Service Partner experience.
• Translate partner feedback and operational insights into clear strategic priorities.
• Collect information from multiple listening channels and consolidate recurring themes across markets.
• Work with operations, ACES, DEX, and other cross-functional teams to address structural experience issues.
• Track agreed actions against service level expectations and ensure improvement initiatives progress to closure.
• Prepare detailed strategy documents, business recommendations, and implementation plans for senior leadership.
• Present findings, priorities, and resource requirements to decision makers and secure alignment on major initiatives.
• Maintain focused implementation in Saudi Arabian operations while supporting wider AMET regional strategy.
• Build partnerships with external entities to create useful campaigns, benefits, and engagement programs for delivery partners.
• Plan and coordinate annual Delivery Service Partner meetings and regional engagement initiatives.
• Support the design and rollout of ignite events across multiple countries.
• Lead country expansion activities and new program launches within Africa, Middle East, and Turkey.
• Adapt regional programs to local operating requirements without weakening core standards.
• Use data and performance metrics to evaluate program effectiveness and identify improvement opportunities.
• Coordinate stakeholders across multiple countries, functions, and organizational levels.
• Anticipate delivery partner concerns and ensure they are incorporated into program planning.
• Drive process improvements that increase program consistency, partner satisfaction, and operational effectiveness.
• Communicate program performance, risks, milestones, and outcomes to senior stakeholders.

Skills

Program management

Regional strategy

Delivery partner experience

Stakeholder management

Cross-functional leadership

Data-driven decision making

Executive presentations

Change management

Arabic communication

Regional operations

Education

Bachelor's degree

Job description

Amazon UAE is seeking a Senior Program Manager to lead the Delivery Partner Experience across AMET. The role combines regional strategy development with local execution, gathering partner feedback and turning it into measurable improvements for Delivery Associates and Delivery Service Partners.

You will influence senior leaders, drive multi-country initiatives, and ensure consistent program standards while balancing partner satisfaction and operational performance.