Senior Platform Transformation & Digital Experience Lead

Visa; Dubai; On-site; AED 480,000 - 640,000; Full time

Job summary

Visa is seeking a Senior Manager to lead delivery and governance of its consumer platforms and digital experiences across markets. You will coordinate with Product, Technology, Design, Marketing, Risk, Compliance, Legal, issuers, and partners to drive migrations, onboarding, and customer journey improvements.

The role emphasizes roadmap ownership, launch readiness, and operational excellence to enhance cardholder engagement and digital experiences, with strong leadership and stakeholder

Qualifications

• 10+ years of experience in digital product management, platform delivery, payments, technology, or transformation programs.
• Proven experience delivering customer-facing digital platforms, migrations, product launches, and large-scale transformation initiatives.
• Strong expertise in customer journey design, UX/UI, onboarding experiences, and digital engagement strategies.
• Experience managing product roadmaps, feature prioritization, enhancement backlogs, and market localization requirements.
• Demonstrated success leading partner onboarding, technology integrations, testing, launch readiness, and operational handovers.
• Strong program governance, executive reporting, risk management, and post-launch stabilization experience.
• Excellent stakeholder management and communication skills, with the ability to influence senior leaders and align cross-functional teams.
• Knowledge of digital platforms, mobile applications, AI-enabled capabilities, and emerging consumer engagement technologies.
• Strong analytical, problem-solving, and execution skills within complex, matrixed organizations.
• Experience within payments, consumer banking, loyalty, travel, lifestyle, or digital consumer ecosystems preferred.

Responsibilities

• Lead end-to-end delivery of strategic consumer platform initiatives, including migration of cardholders to next-generation Visa platforms.
• Drive program governance, executive reporting, risk management, issue escalation, and stakeholder alignment across markets and partners.
• Own platform roadmaps, feature prioritization, localization requirements, and enhancement backlogs to improve customer experience.
• Partner with Product, Design, and Technology teams to deliver best-in-class user journeys and onboarding experiences.
• Oversee rollout and expansion of intelligent consumer experience capabilities, including onboarding and performance optimization.
• Lead onboarding and integration of partners, benefits, and ecosystem capabilities across travel, lifestyle, and digital experiences.
• Act as the primary liaison between regional leadership, market teams, external partners, and engineering teams.
• Manage launch readiness, production deployments, operational handover, and post-launch stabilization.
• Maintain integration roadmaps, dependency tracking, and delivery plans across Visa capabilities and third-party ecosystems.
• Identify and evaluate emerging technologies to evolve Visa's consumer platforms.

Skills

Digital product management

Platform delivery

Payments domain

Transformation programs

Customer journey design

UX/UI

Roadmaps

Localization requirements

Stakeholder management

Communication skills

AI-enabled capabilities

Job description

Visa is seeking a Senior Manager to lead delivery and governance of its consumer platforms and digital experiences across markets. You will coordinate with Product, Technology, Design, Marketing, Risk, Compliance, Legal, issuers, and partners to drive migrations, onboarding, and customer journey improvements.

The role emphasizes roadmap ownership, launch readiness, and operational excellence to enhance cardholder engagement and digital experiences, with strong leadership and stakeholder