Sr Manager Consumer Platforms And Digital Experiences CEMEA

Visa; Dubai; On-site; AED 480,000 - 640,000; Full time

Job summary

Visa is seeking a Senior Manager to lead delivery and governance of its consumer platforms and digital experiences across markets. You will coordinate with Product, Technology, Design, Marketing, Risk, Compliance, Legal, issuers, and partners to drive migrations, onboarding, and customer journey improvements.

The role emphasizes roadmap ownership, launch readiness, and operational excellence to enhance cardholder engagement and digital experiences, with strong leadership and stakeholder

Qualifications

• 10+ years of experience in digital product management, platform delivery, payments, technology, or transformation programs.
• Proven experience delivering customer-facing digital platforms, migrations, product launches, and large-scale transformation initiatives.
• Strong expertise in customer journey design, UX/UI, onboarding experiences, and digital engagement strategies.
• Experience managing product roadmaps, feature prioritization, enhancement backlogs, and market localization requirements.
• Demonstrated success leading partner onboarding, technology integrations, testing, launch readiness, and operational handovers.
• Strong program governance, executive reporting, risk management, and post-launch stabilization experience.
• Excellent stakeholder management and communication skills, with the ability to influence senior leaders and align cross-functional teams.
• Knowledge of digital platforms, mobile applications, AI-enabled capabilities, and emerging consumer engagement technologies.
• Strong analytical, problem-solving, and execution skills within complex, matrixed organizations.
• Experience within payments, consumer banking, loyalty, travel, lifestyle, or digital consumer ecosystems preferred.

Responsibilities

• Lead end-to-end delivery of strategic consumer platform initiatives, including migration of cardholders to next-generation Visa platforms.
• Drive program governance, executive reporting, risk management, issue escalation, and stakeholder alignment across markets and partners.
• Own platform roadmaps, feature prioritization, localization requirements, and enhancement backlogs to improve customer experience.
• Partner with Product, Design, and Technology teams to deliver best-in-class user journeys and onboarding experiences.
• Oversee rollout and expansion of intelligent consumer experience capabilities, including onboarding and performance optimization.
• Lead onboarding and integration of partners, benefits, and ecosystem capabilities across travel, lifestyle, and digital experiences.
• Act as the primary liaison between regional leadership, market teams, external partners, and engineering teams.
• Manage launch readiness, production deployments, operational handover, and post-launch stabilization.
• Maintain integration roadmaps, dependency tracking, and delivery plans across Visa capabilities and third-party ecosystems.
• Identify and evaluate emerging technologies to evolve Visa's consumer platforms.

Skills

Digital product management

Platform delivery

Payments domain

Transformation programs

Customer journey design

UX/UI

Roadmaps

Localization requirements

Stakeholder management

Communication skills

AI-enabled capabilities

Job description

Job Description:

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Senior Manager, Consumer Platforms & Digital Experiences will be responsible for the delivery, governance, and continuous enhancement of Visa's consumer-facing platforms. Working across Product, Technology, Design, Marketing, Risk, Compliance, Legal, issuers, and strategic partners, the role will lead regional platform transformation initiatives, partner integrations, customer experience enhancements, platform migrations, and go-to-market execution. The incumbent will also drive roadmap prioritization, launch readiness, operational excellence, and the development of best-in-class customer journeys that improve adoption, engagement, and overall cardholder experience.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot, Claude etc.) to support everyday work.

Key Responsibilities

• Lead end-to-end delivery of strategic consumer platform initiatives, including migration of cardholders from legacy ecosystems to next-generation Visa platforms.
• Drive program governance, executive reporting, risk management, issue escalation, and stakeholder alignment across markets, partners, and internal teams.
• Own platform roadmaps, feature prioritization, localization requirements, and enhancement backlogs to improve customer experience, adoption, and engagement.
• Partner with Product, Design, and Technology teams to deliver best-in-class user journeys, onboarding experiences, and UI/UX enhancements.
• Oversee the rollout and expansion of intelligent consumer experience capabilities, including market onboarding, business readiness, adoption tracking, and performance optimization.
• Lead onboarding and integration of partners, benefits, and ecosystem capabilities, including travel, lifestyle, concierge, and future digital experiences.
• Act as the primary liaison between regional leadership, market teams, external partners, and engineering teams to ensure effective execution and delivery.
• Manage launch readiness, production deployments, operational handover, post-launch stabilization, and continuous platform improvement.
• Maintain integration roadmaps, dependency tracking, and delivery plans across Visa capabilities and third-party partner ecosystems.
• Identify and evaluate emerging technologies, capabilities, and partnerships to support the future evolution of Visa's consumer platforms and digital experiences.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• 10+ years of experience in digital product management, platform delivery, payments, technology, or transformation programs.
• Proven experience delivering customer-facing digital platforms, migrations, product launches, and large-scale transformation initiatives.
• Strong expertise in customer journey design, UX/UI, onboarding experiences, and digital engagement strategies.
• Experience managing product roadmaps, feature prioritization, enhancement backlogs, and market localization requirements.
• Demonstrated success leading partner onboarding, technology integrations, testing, launch readiness, and operational handovers.
• Strong program governance, executive reporting, risk management, and post-launch stabilization experience.
• Excellent stakeholder management and communication skills, with the ability to influence senior leaders and align cross-functional teams.
• Knowledge of digital platforms, mobile applications, AI-enabled capabilities, and emerging consumer engagement technologies.
• Strong analytical, problem-solving, and execution skills within complex, matrixed organizations.
• Experience within payments, consumer banking, loyalty, travel, lifestyle, or digital consumer ecosystems preferred.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.