Senior Patient Experience & Admin Lead

NMC Health; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A healthcare provider in the UAE is seeking a Senior Patient Admin Executive who will greet patients, manage inquiries, and ensure smooth operations within the department. Candidates with at least 2 years of customer service experience, particularly in healthcare, are preferred. Strong communication skills in English are essential, and Arabic is a plus. The role requires timely processing of patient documentation and adherence to hospital policies. This position offers a full-time schedule with opportunities for professional development.

Qualifications

• 2+ years of experience in a customer service role or relevant field; healthcare experience in UAE is an advantage.
• Strong interpersonal, verbal and written communication skills.
• Excellent command of oral and written English. Arabic language desirable but not essential.

Responsibilities

• Greet patients and direct them to appropriate departments.
• Handle phone inquiries and schedule appointments.
• Register new patients and update existing files.

Skills

Customer service experience

Interpersonal skills

Analytical skills

Problem-solving skills

Proficiency in MS Office

Job description

A healthcare provider in the UAE is seeking a Senior Patient Admin Executive who will greet patients, manage inquiries, and ensure smooth operations within the department. Candidates with at least 2 years of customer service experience, particularly in healthcare, are preferred. Strong communication skills in English are essential, and Arabic is a plus. The role requires timely processing of patient documentation and adherence to hospital policies. This position offers a full-time schedule with opportunities for professional development.