VIP Patient Experience Concierge

American Hospital Dubai; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

American Hospital Dubai is seeking a Patient Liaison to ensure an optimal patient experience and smooth clinic operations. This role involves escorting patients, coordinating with healthcare teams for registration and billing, and managing appointments.

The ideal candidate holds a Bachelor's Degree in Business Administration with a minimum of two years' experience in hospitality or healthcare, fluent in both English and Arabic.

Qualifications

• Minimum of two years of experience in hospitality or healthcare.
• Ability to work in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Coordinate patient appointments and liaise with healthcare teams.
• Assist patients with inquiries and complaints.
• Organize transportation and amenities for patients.

Skills

Customer service skills

Fluency in English

Knowledge of medical terminologies

Fluency in Arabic

Education

Bachelor’s Degree in Business Administration or related field

Job description

American Hospital Dubai is seeking a Patient Liaison to ensure an optimal patient experience and smooth clinic operations. This role involves escorting patients, coordinating with healthcare teams for registration and billing, and managing appointments.

The ideal candidate holds a Bachelor's Degree in Business Administration with a minimum of two years' experience in hospitality or healthcare, fluent in both English and Arabic.