Patient Access & Billing Specialist

NMC Healthcare; Ajman; On-site; AED 58,000 - 96,000; Full time

Job summary

Careers at UAE is seeking a Patient Admin Executive to support front-desk functions in a hospital environment in Ajman. You will greet patients, register new patients, handle billing and insurance inquiries, and manage calls and emails.

This role requires precise data entry, strong communication, and a customer‑service mindset to ensure smooth patient flow while upholding privacy and hospital policies.

Qualifications

• Greeting patients and directing them to appropriate departments.
• Handling billing and insurance information and payments.
• Managing appointments and patient records.

Responsibilities

• Greet patients, direct them to appropriate departments and provide routine information about the hospital.
• Handle telephone inquiries from patients and provide information to the respective doctor/nurse for callback.
• Appointment management including no-shows, rescheduling and confirmations.
• Register new patients and ensure records of current patients are up to date.
• Provide information about medical insurance coverage to patients and collect payments.
• Provide claim forms for patient reimbursement.
• Facilitate daily cash collection, credit card slips and cheque deposits per hospital finance protocols.
• Maintain knowledge of Hospital Information System, clinics, appointment durations, and doctor rosters.
• Handle patients, calls, cash and back-office tasks as per duty roster.
• Check emails daily and respond to queries timely.
• Ensure operations comply with hospital policies and procedures.
• Participate in hospital training programs.
• Handle complaints professionally to improve services.

Skills

Customer service

Communication skills

Data entry

Job description

Careers at UAE is seeking a Patient Admin Executive to support front-desk functions in a hospital environment in Ajman. You will greet patients, register new patients, handle billing and insurance inquiries, and manage calls and emails.

This role requires precise data entry, strong communication, and a customer‑service mindset to ensure smooth patient flow while upholding privacy and hospital policies.