Senior Partner Success Lead for Merchants

Ziina; Dubai; On-site; AED 257,069 - 330,517; Full time

Job summary

A growing fintech company in Dubai is seeking a Senior Partner Success Specialist to enhance merchant relationships. In this hands-on role, you'll deliver high-quality support, lead complex problem-solving, and design automated workflows aimed at nurturing merchant success. Candidates should possess at least 4 years of experience in customer success, fluency in Arabic and English, and a customer-centric mindset. Join us to impact the financial freedom landscape in the Middle East.

Qualifications

• 4+ years in Customer Success or Account Management in a tech or fintech environment.
• Strong track record managing high-value customers through complexity.
• Fluency in Arabic and excellent English communication skills.

Responsibilities

• Own merchant relationships delivering white-glove support.
• Build automated workflows tied to the user journey.
• Translate customer feedback into product insights.

Skills

Customer engagement

Data-driven execution

Communication

Problem-solving

Job description

A growing fintech company in Dubai is seeking a Senior Partner Success Specialist to enhance merchant relationships. In this hands-on role, you'll deliver high-quality support, lead complex problem-solving, and design automated workflows aimed at nurturing merchant success. Candidates should possess at least 4 years of experience in customer success, fluency in Arabic and English, and a customer-centric mindset. Join us to impact the financial freedom landscape in the Middle East.