Partner Success Manager: Onboarding & Implementation

Global Payment Holding Company; Dubai; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

Medical insurance

Team environment

25 days annual holiday

Global career progression

Wellbeing initiatives

Office with views

Team-building activities

Job summary

Global Payments is seeking a Partner Customer Success Manager to guide onboarding, maintain partner relationships, and drive satisfaction in a SaaS environment. The role focuses on enabling partners, coordinating internal teams, and identifying upsell opportunities while advocating for partner needs.

Candidates should have 3–5 years in Customer Success, strong English plus Spanish or French, and a Masters or equivalent experience. Dubai-based on-site role with global benefits.

Qualifications

• Masters degree or equivalent experience.
• 3-5 years of experience in Customer Success.
• Fluent in English; Spanish or French is a strong advantage.
• Comfortable configuring software platforms and learning new systems.
• Excellent written and verbal communication skills.
• Experience in the F&B or Retail industries is a plus.

Responsibilities

• Own the overall relationship with assigned partners after sales.
• Guide new partners through onboarding and setup.
• Ensure partner satisfaction by coordinating internal teams.
• Transfer partner requests to the Support team for tech issues.
• Escalate critical situations to management.
• Develop and execute tailored success plans for each partner.
• Identify upsell opportunities to existing partners.
• Advocate for partner needs to influence product improvements.

Skills

English

Spanish

French

Customer Success

Onboarding

SaaS

Education

Masters degree or equivalent experience

Job description

Global Payments is seeking a Partner Customer Success Manager to guide onboarding, maintain partner relationships, and drive satisfaction in a SaaS environment. The role focuses on enabling partners, coordinating internal teams, and identifying upsell opportunities while advocating for partner needs.

Candidates should have 3–5 years in Customer Success, strong English plus Spanish or French, and a Masters or equivalent experience. Dubai-based on-site role with global benefits.