Bilingual Partner Success Manager (EN+ES/FR) | Onboarding

Global Payments Inc.; Dubai; On-site; AED 150,000 - 270,000; Full time

Benefits offered by this job

Medical insurance (Tier 1)

25 days annual holiday

Career progression opportunities

Wellbeing initiatives

Social events

Charitable initiatives

Office with Dubai views

Job summary

Global Payments Inc. is seeking a Partner Customer Success Manager in Dubai to guide onboarding and nurture long‑term partner relationships.

You will ensure partners understand the loyalty platform, set up campaigns, and coordinate cross‑functionally to resolve issues promptly. The role requires 3–5 years in customer success or onboarding within SaaS, a Master’s degree or equivalent, and fluency in English with Spanish or French a strong advantage.

Qualifications

• Excellent written and verbal communication in English; proficiency in Spanish or French is a strong advantage.
• 3–5 years in Customer Success, Onboarding, Implementation, or similar roles in SaaS.
• Comfort configuring software platforms and learning new systems quickly.
• Experience in the F&B or Retail sectors is a plus.

Responsibilities

• Own onboarding and relationship management for assigned partners after sales engagement.
• Guide new partners through onboarding, ensuring effective use of the product and loyalty setup.
• Proactively address issues and coordinate with internal teams for swift resolution.
• Advocate for partners within the company to influence product improvements.
• Identify upsell opportunities and develop tailored success plans across client lifecycles.

Skills

Fluent English

Spanish

French

Communication skills

SaaS experience

Education

Master’s degree or equivalent experience

Job description

Global Payments Inc. is seeking a Partner Customer Success Manager in Dubai to guide onboarding and nurture long‑term partner relationships.

You will ensure partners understand the loyalty platform, set up campaigns, and coordinate cross‑functionally to resolve issues promptly. The role requires 3–5 years in customer success or onboarding within SaaS, a Master’s degree or equivalent, and fluency in English with Spanish or French a strong advantage.