Ecommerce Key Accounts Success Lead

Boundless Consulting; Dubai; On-site; AED 223,200 - 334,800; Full time

Job summary

A growing eCommerce consultancy in Dubai is looking for a Merchant Success Manager. This role focuses on building strong relationships with high-growth merchants, helping them navigate eCommerce challenges, and optimizing their strategies for success. The ideal candidate will have at least 5 years of customer-facing experience, particularly with platforms like Amazon or Noon, and must possess exceptional communication and analytical skills. Join us to make a significant impact on our clients' success in the eCommerce space.

Qualifications

• 5+ years of customer-facing work experience with Amazon and/or Noon.
• Exemplary written and verbal communication skills required.
• Ability to advocate for clients across departments.

Responsibilities

• Create strong relationships with merchants.
• Analyze results of sales to optimize performance.
• Support merchants in developing e-commerce strategies.

Skills

Customer success

Account management

Data analysis

Relationship management

Problem-solving

Education

BA / BS degree from an accredited university

Tools

Excel

Job description

A growing eCommerce consultancy in Dubai is looking for a Merchant Success Manager. This role focuses on building strong relationships with high-growth merchants, helping them navigate eCommerce challenges, and optimizing their strategies for success. The ideal candidate will have at least 5 years of customer-facing experience, particularly with platforms like Amazon or Noon, and must possess exceptional communication and analytical skills. Join us to make a significant impact on our clients' success in the eCommerce space.