Senior Operations Engineer (UAE National)

Dicetek LLC; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Dicetek LLC in Dubai invites an experienced infrastructure leader to own and govern on‑premises cloud infrastructure, oversee AMS performance, and drive ITIL‑aligned operations. You will manage vendors, scrutinize changes, and ensure secure, reliable service delivery while coordinating with stakeholders across the business.

The role requires 8–12 years in enterprise infrastructure, with at least 5 years managing large environments and 3+ years overseeing outsourced providers.

Qualifications

• 8–12 years in enterprise infrastructure operations or engineering.
• At least 5 years managing enterprise infrastructure environments.
• Minimum 3 years managing outsourced/AMS service providers.
• Experience with hybrid/on-prem cloud, ITIL processes, vendor governance, incident/change management, and infrastructure transformation projects.

Responsibilities

• Govern infrastructure operations and oversee AMS service delivery.
• Manage vendor SLAs, KPIs, incidents, RCAs, changes, and escalations.
• Review and approve production changes and participate in CAB.
• Oversee monitoring, backup, disaster recovery, IAM, capacity, and performance.
• Support security, audits, compliance, and vulnerability remediation.
• Coordinate operational readiness for infrastructure projects and migrations.
• Drive automation, service improvements, and ITIL best practices.
• Engage business stakeholders and provide operational reporting.

Skills

Vendor management

Service management

Infrastructure governance

Technical leadership

Security & risk management

Stakeholder communication

Problem solving

Continuous improvement

Education

Bachelor’s degree in Computer Science/IT/Engineering

ITIL Foundation

Job description

Position Summary

Provide internal ownership, governance, and technical oversight of the organization’s on-premises cloud infrastructure while managing AMS/vendor performance, ensuring secure, reliable, and compliant operations.

Key Responsibilities

• Govern infrastructure operations and oversee AMS service delivery.
• Manage vendor SLAs, KPIs, incidents, RCAs, changes, and escalations.
• Review and approve production changes and participate in CAB.
• Oversee monitoring, backup, disaster recovery, IAM, capacity, and performance.
• Support security, audits, compliance, and vulnerability remediation.
• Coordinate operational readiness for infrastructure projects and migrations.
• Drive automation, service improvements, and ITIL best practices.
• Engage business stakeholders and provide operational reporting.

Required Experience

• 8–12 years in enterprise infrastructure operations or engineering.
• At least 5 years managing enterprise infrastructure environments.
• Minimum 3 years managing outsourced/AMS service providers.
• Experience with hybrid/on-prem cloud, ITIL processes, vendor governance, incident/change management, and infrastructure transformation projects.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• ITIL Foundation (required).
• Preferred certifications: VMware VCP, Microsoft Azure/Hybrid Administrator, RHCSA, Security+, CISSP, ISO 27001, PRINCE2 or PMP.

Core Competencies

• Vendor & Service Management
• Infrastructure Governance
• Technical Leadership
• Security & Risk Management
• Stakeholder Communication
• Problem Solving
• Continuous Improvement

Role Objective

• Maintain internal ownership of infrastructure operations, reduce operational risk, strengthen vendor accountability, improve service reliability, and ensure long-term operational resilience.