Senior Manager Global IT Operations Manager

Masdar; Abu Dhabi; On-site; AED 300,000 - 400,000; Full time

Job summary

Masdar is seeking a Senior Manager - Global IT Operations Manager to lead and orchestrate a modern IT operations function in Abu Dhabi. The ideal candidate will have significant experience in managing cloud platforms, infrastructure, and service management, ensuring all domains operate cohesively and efficiently.

The role involves defining governance frameworks and managing multi-vendor delivery models while driving transformation and innovation within the IT operations team. A focus on automation and integration of IT/OT environments is essential.

Qualifications

• 12-15+ years in IT operations or platform leadership.
• Experience managing multi-domain IT environments.
• Strong background in large-scale infrastructure transformation.

Responsibilities

• Orchestrate and scale IT operations across cloud and infrastructure.
• Ensure operational platforms work as cohesive products.
• Define and enforce an automation-first IT operations strategy.

Skills

Cloud platforms (Azure preferred)

ITIL v4 service management

Infrastructure and network architecture

Digital workplace (M365 ecosystem)

ServiceNow platform

Automation, AIOps

Education

Bachelor’s or master’s degree in IT, Engineering, or related field

Tools

Azure Solutions Architect certification

FinOps certification

Job description

Senior Manager - Global IT Operations Manager

Senior Manager – Global IT Operations Manager – Contract – Business unit: Corporate Services

Masdar (Abu Dhabi Future Energy Company) is a global clean energy leader, established in 2006, transforming how the world produces and consumes energy through bold innovation and commercial excellence. Masdar is a clean energy investor, developer and operator, advancing renewable energy projects across key markets and technologies, with a global project portfolio capacity to date of over 65 gigawatts (GW).

Jointly owned by TAQA, ADNOC and Mubadala, Masdar is driving the scale‑up of renewables worldwide, targeting a portfolio capacity of 100GW by 2030.

Role: Orchestrate and scale a modern, product‑driven IT operations function across cloud, infrastructure, digital workplace, service management, and enterprise platforms – retaining full internal accountability for service outcomes, platform governance, and transformation execution within a lean internal structure and a highly outsourced, multi‑vendor delivery model.

Key Accountabilities

• Lead and align multiple IT operational domains: cloud platforms and FinOps; infrastructure, network and digital workplace; IT service delivery and automation; and the ServiceNow enterprise workflow platform.
• Ensure all domains operate as integrated products, not siloed services, with end‑to‑end accountability for service performance and user experience.
• Translate enterprise strategy into coordinated operational execution across domains.
• Establish and chair a weekly IT Operations Governance Forum, bringing together all domain leads to review SLA performance, escalation of cross‑domain issues, alignment on roadmap dependencies, and cascade of priorities.
• Own the IT Operations Service Catalogue, a published, versioned inventory of all IT services, their owners, SLAs, costs, and dependencies, maintained and reviewed quarterly with the domain lead.
• Institutionalise a “platform‑as‑a‑product” operating model and establish governance for roadmaps, prioritisation, backlog management, delivery cadence, and value‑realisation tracking.
• Align all operational platforms (cloud, infrastructure, ServiceNow, workplace) into a cohesive ecosystem.
• Enforce a standardisation‑first approach with minimal customisation and technical‑debt discipline.
• Define and own a Platform Governance Framework covering platform requests, customisation exceptions, retirements, vendor‑introduced changes and approval processes.
• Lead a global ecosystem of managed service providers and system integrators, shifting delivery from resource‑based to outcome‑based accountability.
• Define and enforce SLA / KPI frameworks linked to business outcomes, and architecture and governance compliance.
• Drive vendor performance through executive governance forums and performance reviews, delivering measurable improvements in cost efficiency (per user, per workload), service quality, and delivery predictability.
• Own global IT operations performance across availability, resilience, and service continuity; service quality (SLA, CSAT, responsiveness); and cloud and operational cost efficiency.
• Establish integrated executive dashboards across ServiceNow metrics, infrastructure and network health, and cloud consumption / FinOps.
• Define and lead an automation‑first IT operations strategy across ServiceNow workflows and virtual agents, service‑desk automation and self‑service, and infrastructure automation (IaC, policy‑driven provisioning).
• Own the integrated 3‑year IT operations transformation roadmap across all domains (stabilise & standardise – optimise & automate – AI‑enable & transform).
• Manage cross‑domain dependencies and execution risks; act as the central execution authority for all IT operations initiatives.
• Ensure IT operations platforms support industrial and OT‑integrated environments, enabling secure IT/OT data integration and scalable infrastructure for industrial IoT and smart assets.
• Embed Zero Trust architecture principles and OT security and segmentation models.

Preferred Qualifications

• Bachelor’s or master’s degree in IT, Engineering, or a related field.
• ITIL v4 (Managing Professional or Strategic Leader); Azure Solutions Architect (or equivalent cloud certification); TOGAF or enterprise‑architecture exposure; FinOps certification (advantageous).

Preferred Experience

• 12–15+ years in IT operations, infrastructure, or platform leadership, managing multi‑domain IT environments (cloud, infrastructure, service management).
• Demonstrated success in large‑scale infrastructure transformation and highly outsourced / SIAM operating models; experience in energy, utilities, or industrial sectors, or high‑performance environments (financial services, private‑equity‑backed organisations).

Job‑Specific Skills

• Strong understanding of cloud platforms (Azure preferred), infrastructure and network architecture, digital workplace (M365 ecosystem), and ServiceNow / enterprise workflow platforms.
• Deep familiarity with ITIL v4 service management, FinOps and cost optimisation, and automation, AIOps, and AI‑enabled operations; working knowledge of IT/OT convergence.
• Strong systems thinker able to integrate multiple domains into a cohesive operating model; exceptional vendor governance and performance management; product‑oriented, data‑driven, execution‑focused, and pragmatic, with proven ability to lead lean teams with high vendor leverage.

Role is to be based in Abu Dhabi, UAE.

This posting is inclusive and encourages applications from all qualified individuals.