Senior Operations Engineer (UAE National)

Dicetek LLC; Dubai; Presencial; AED 400.000 - 700.000; Jornada completa

Descripción de la vacante

Tanqeeb is seeking an experienced leader to govern and operate enterprise infrastructure across on-prem and cloud environments. The role focuses on managing AMS service delivery, vendor governance, incident/change management, and risk reduction to ensure infrastructure resilience.

The candidate will drive improvements, collaborate with stakeholders, and lead transformation projects while upholding ITIL practices and security standards.

Formación

• 8–12 years in enterprise infrastructure operations or engineering.
• At least 5 years managing enterprise infrastructure environments.
• Minimum 3 years managing outsourced/AMS service providers.
• Experience with hybrid/on-prem cloud, ITIL processes, vendor governance, incident/change management, and infrastructure transformation projects.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• ITIL Foundation (required).
• Preferred certifications: VMware VCP, Microsoft Azure/Hybrid Administrator, RHCSA, Security+, CISSP, ISO 27001, PRINCE2 or PMP.

Responsabilidades

• Govern infrastructure operations and oversee AMS service delivery.
• Manage vendor SLAs, KPIs, incidents, RCAs, changes, and escalations.
• Review and approve production changes and participate in CAB.
• Oversee monitoring, backup, disaster recovery, IAM, capacity, and performance.
• Support security, audits, compliance, and vulnerability remediation.
• Coordinate operational readiness for infrastructure projects and migrations.
• Drive automation, service improvements, and ITIL best practices.
• Engage business stakeholders and provide operational reporting.

Conocimientos

Vendor Management

Infrastructure Governance

Technical Leadership

Stakeholder Communication

Problem Solving

Continuous Improvement

Educación

Bachelor’s degree in CS/IT/Engineering

Herramientas

ITIL Framework

Azure/Hybrid Administrator

VMware

Descripción del empleo

• Govern infrastructure operations and oversee AMS service delivery.
• Manage vendor SLAs, KPIs, incidents, RCAs, changes, and escalations.
• Review and approve production changes and participate in CAB.
• Oversee monitoring, backup, disaster recovery, IAM, capacity, and performance.
• Support security, audits, compliance, and vulnerability remediation.
• Coordinate operational readiness for infrastructure projects and migrations.
• Drive automation, service improvements, and ITIL best practices.
• Engage business stakeholders and provide operational reporting.

Desired Candidate Profile

Required Experience

• 8–12 years in enterprise infrastructure operations or engineering.
• At least 5 years managing enterprise infrastructure environments.
• Minimum 3 years managing outsourced/AMS service providers.
• Experience with hybrid/on-prem cloud, ITIL processes, vendor governance, incident/change management, and infrastructure transformation projects.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• ITIL Foundation (required).
• Preferred certifications: VMware VCP, Microsoft Azure/Hybrid Administrator, RHCSA, Security+, CISSP, ISO 27001, PRINCE2 or PMP.

Core Competencies

• Vendor & Service Management.
• Infrastructure Governance.
• Technical Leadership.
• Security & Risk Management.
• Stakeholder Communication.
• Problem Solving.
• Continuous Improvement.

Role Objective

• Maintain internal ownership of infrastructure operations, reduce operational risk, strengthen vendor accountability, improve service reliability, and ensure long-term operational resilience.

Skills

• Vendor Management
• Infrastructure Governance
• Technical Leadership