Systems Specialist

Miral; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

Miral seeks a skilled Systems Specialist to join the Technology Operations team in Abu Dhabi. You will administer and optimize on‑prem infrastructure, manage Windows and Linux servers, and support Microsoft 365, VMware, AD, and security controls to ensure resilience and alignment with IT strategy.

You will monitor performance, handle incidents, and contribute to disaster recovery planning, automation initiatives, and security compliance across the enterprise.

Qualifications

• Essential Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Relevant Microsoft certifications such as Microsoft Certified Administrator or Microsoft Certified Solutions Architect.
• VMware Certified Professional (VCP) or equivalent VMware certification.
• ITIL Certification.
• Preferred MBA or postgraduate qualification.
• Project Management certification (Agile and/or Waterfall).
• ISO 27001 certification or related information security credentials.

Responsibilities

• Manage, maintain and optimize enterprise on-premises infrastructure and services.
• Administer and support Windows and Linux server environments.
• Perform operating system upgrades, patch management and infrastructure maintenance activities.
• Manage Microsoft Active Directory, file services, DNS, DHCP and identity-related services.
• Support Microsoft 365 services including Exchange Online, Teams, OneDrive and related platforms.
• Administer VMware private cloud infrastructure and virtualized environments.
• Manage server hardware, storage platforms and infrastructure services.
• Maintain email, antivirus, anti-spam, endpoint protection and security platforms.
• Support call center infrastructure and related technologies.
• Administer SCCM, SCOM, Intune, MDM, MAM and endpoint management solutions.
• Manage proxy and reverse proxy technologies for secure connectivity.
• Monitor infrastructure performance, availability and security events across the environment.
• Investigate and respond to incidents, alerts and service disruptions in collaboration with stakeholders.
• Conduct root cause analysis and implement corrective actions.
• Perform regular health checks, capacity reviews and performance assessments.
• Monitor risks and address vulnerabilities within remediation timelines.
• Ensure compliance with security standards, regulatory requirements, and best practices.
• Manage enterprise backup and recovery processes.
• Execute disaster recovery and business continuity procedures, and test recovery capabilities.
• Maintain documentation of recovery plans, configurations and assets.
• Evaluate existing designs and identify automation opportunities (PowerShell, etc.).
• Maintain inventories, procedures and support infrastructure projects.

Skills

On-prem infrastructure

Windows Server

Linux

VMware

Microsoft 365

SCCM

SCOM

Intune

PowerShell

Backup & DR

Security concepts

ITIL

ISO 27001

Communication skills

Education

Bachelor's degree in IT/CS

ITIL Certification

ISO 27001 Certification

MBA or postgraduate

PM certification (Agile/Waterfall)

Tools

VMware vSphere

Microsoft Exchange

Active Directory

PowerShell

Job description

About the Role

We are seeking a skilled and proactive Systems Specialist to join our Technology Operations team. This role is responsible for the administration, implementation, monitoring, and support of the organization's on-premises infrastructure, ensuring systems are secure, resilient, and aligned with Enterprise Architecture, IT Strategy, and Information Security policies. The successful candidate will play a critical role in managing Microsoft and VMware environments, supporting core infrastructure services, maintaining business continuity, and driving operational excellence across the organization's technology landscape.

Key Responsibilities

Infrastructure Operations & Administration

• Manage maintain and optimize enterprise on-premises infrastructure and services
• Administer and support Windows and Linux server environments
• Perform operating system upgrades patch management and infrastructure maintenance activities
• Manage Microsoft Active Directory file services DNS DHCP and identity-related services
• Support Microsoft 365 services including Exchange Online Teams OneDrive and related collaboration platforms
• Administer VMware private cloud infrastructure and virtualized environments
• Manage server hardware storage platforms and associated infrastructure services
• Maintain email antivirus anti-spam endpoint protection and security platforms
• Support call center infrastructure and related technologies
• Administer SCCM SCOM Intune MDM MAM and endpoint management solutions
• Manage proxy and reverse proxy technologies to ensure secure and reliable connectivity

Monitoring, Incident Management & Security

• Monitor infrastructure performance availability and security events across the environment
• Investigate and respond to incidents alerts and service disruptions in collaboration with internal and external stakeholders
• Conduct root cause analysis and implement corrective and preventive actions
• Perform regular system health checks capacity reviews and performance assessments
• Monitor infrastructure risks and address vulnerabilities within agreed remediation timelines
• Ensure compliance with organizational security standards regulatory requirements and best practices

Backup, Disaster Recovery & Business Continuity

• Manage enterprise backup solutions and recovery processes
• Execute disaster recovery and business continuity procedures to ensure operational resilience
• Perform regular testing and validation of backup and recovery capabilities
• Maintain accurate documentation of recovery plans configurations and infrastructure assets

Infrastructure Improvement & Automation

• Evaluate existing infrastructure designs and recommend improvements aligned with industry best practices
• Identify opportunities for automation using PowerShell and other administration tools
• Maintain accurate infrastructure inventories documentation standards and operational procedures
• Support infrastructure projects technology upgrades migrations and implementation initiatives
• Research emerging technologies and provide recommendations to enhance services and operational efficiency

Collaboration & Stakeholder Support

• Work closely with infrastructure cybersecurity applications and service management teams to support business objectives
• Collaborate on the secure design implementation and deployment of new technologies
• Support security awareness initiatives by helping employees understand technology and information security requirements
• Provide technical guidance and support during audits assessments and compliance reviews

Qualifications

• Essential Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Relevant Microsoft certifications such as Microsoft Certified Administrator or Microsoft Certified Solutions Architect.
• VMware Certified Professional (VCP) or equivalent VMware certification.
• ITIL Certification.
• Preferred MBA or postgraduate qualification.
• Project Management certification (Agile and/or Waterfall).
• ISO 27001 certification or related information security credentials.

Experience

• Experience Essential Minimum 5 years of experience in Systems Administration or Infrastructure Support roles.
• Proven experience managing enterprise on-premises Microsoft and VMware environments.
• Experience administering Windows Server, Linux, virtualization, storage, and networking technologies.
• Preferred Experience managing infrastructure projects and technology implementations.
• Exposure to large enterprise environments with complex infrastructure requirements.

Technical Skills & Knowledge

• Essential Strong experience designing, implementing, and supporting on-premises infrastructure solutions.
• In-depth knowledge of compute, storage, networking, virtualization, security, and identity management technologies.
• Expertise in Microsoft ecosystem technologies, including Active Directory, Microsoft 365, SCCM, SCOM, and Intune.
• Hands-on experience with VMware infrastructure and virtualization platforms.
• Experience with PowerShell and other automation tools.
• Knowledge of enterprise backup, disaster recovery, and business continuity solutions.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining high service standards.
• Preferred Knowledge of GDPR and international data privacy regulations.
• Understanding of PCI standards, ISO frameworks, and UAE cybersecurity regulations.
• Familiarity with information security governance, risk management, and operational security practices.