Senior Onboarding Lead (UAE/Kuwait)

Deliveroo; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Deliveroo UAE is seeking a Senior Onboarding Associate to guide new restaurant, ODC and retail partners from sign-up to launch across the UAE and Kuwait. You’ll coordinate onboarding steps, manage admin setups and ensure launches stay on track.

You’ll work with Sales, Menu, Operations and Account Management to own trackers, train partners, coordinate tablets and content, and help resolve onboarding issues while keeping stakeholders informed.

Qualifications

• Experience onboarding or managing operational workflows.
• Strong organization and prioritization across multiple partners.
• Service-oriented, solution-focused, and proactive in escalations.
• Attention to detail in reviewing partner information and updates.

Responsibilities

• Own the onboarding journey for new restaurant, ODC and retail partners from signing to launch.
• Complete partner admin setup and coordinate menu/catalog creation to keep launches on track.
• Coordinate tablet delivery, installation and partner training with internal teams.
• Assist partners with admin, menu and catalogue questions using preferred channels.
• Investigate onboarding issues, coordinate resolutions, and update stakeholders until closed.
• Collaborate with Sales and Menu teams on questions from newly signed partners.
• Maintain onboarding trackers and handover live partners to the NPX/Account Manager.

Skills

Partner onboarding

Operations management

Organization

Communication

CRM systems

Tools

CRM software

Knowledge base tools

Telephony systems

Job description

Deliveroo UAE is seeking a Senior Onboarding Associate to guide new restaurant, ODC and retail partners from sign-up to launch across the UAE and Kuwait. You’ll coordinate onboarding steps, manage admin setups and ensure launches stay on track.

You’ll work with Sales, Menu, Operations and Account Management to own trackers, train partners, coordinate tablets and content, and help resolve onboarding issues while keeping stakeholders informed.