Senior Onboarding Specialist: UAE & Kuwait Launch

Deliveroo; Dubai; On-site; AED 140,000 - 220,000; Full time

Job summary

Deliveroo is seeking a Senior Onboarding Associate to join our UAE team, guiding restaurant, ODC and retail partners from sign‑up to launch across UAE and Kuwait. You’ll coordinate onboarding steps, help partners go live smoothly and on time, and work with Sales, Menu and Operations to resolve queries.

You’ll join the Middle East Partner Onboarding group, handling non-live support channels and leveraging CRM, knowledge-base and telephony tools to keep partnerships thriving in a fast-paced

Qualifications

• Experience in onboarding or operations with end-to-end ownership.
• Strong organizational and prioritisation skills managing multiple partners.
• Service-focused approach to partner questions and blockers.
• Attention to detail in updating menus, catalogues and trackers.
• Clear written and verbal communication, adaptable to partner needs.
• Ability to collaborate with Sales, Menu, Operations and Account teams.

Responsibilities

• Own the onboarding journey for new restaurant, ODC and retail partners, from signed agreement through to launch.
• Complete partner admin setup and coordinate menu or catalogue creation, following up on missing information.
• Coordinate tablet delivery, installation and partner training with internal teams.
• Support partners with admin, menu and catalogue questions, using the best communication channel.
• Investigate onboarding issues and coordinate resolution until closed.
• Work with Sales and Menu teams to resolve questions related to new partners.
• Maintain onboarding trackers and handover of live partners to NPX or Account Manager; share best practices across UAE and Kuwait.

Skills

Onboarding

Operations

CRM tools

Stakeholder management

Communication

Tools

CRM systems

Knowledge base tools

Telephony tools

Job description

Deliveroo is seeking a Senior Onboarding Associate to join our UAE team, guiding restaurant, ODC and retail partners from sign‑up to launch across UAE and Kuwait. You’ll coordinate onboarding steps, help partners go live smoothly and on time, and work with Sales, Menu and Operations to resolve queries.

You’ll join the Middle East Partner Onboarding group, handling non-live support channels and leveraging CRM, knowledge-base and telephony tools to keep partnerships thriving in a fast-paced