Senior Field Operations Lead - Multi-Site Grocery

Deliveroo; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

25 days annual leave

Deliveroo Plus subscription

Maternity & Paternity benefits

Regular team events

Job summary

Deliveroo is seeking a Senior Operations Associate to oversee multi-site grocery and retail operations in Dubai. You’ll lead Operations Associates, monitor KPIs, and drive improvements across stores with a hands-on, data-driven approach.

You’ll work closely with central and partner management teams, train staff, and ensure adherence to SOPs while advancing performance and efficiency on the ground.

Qualifications

• 2–3 years’ experience in grocery, retail, or dark-store operations.
• Proven experience managing people and driving performance across operational teams.
• Strong analytical and problem-solving skills, with the ability to turn data insights into practical actions.
• Excellent communication skills (written and verbal) and strong stakeholder management ability.
• Proficiency with mobile/tablet tools, dashboards, and basic troubleshooting of store hardware.

Responsibilities

• Lead and develop a team of Operations Associates, providing coaching, feedback, and regular performance reviews.
• Monitor site KPIs (B10s, picking accuracy, fulfillment rates, cancellations) and ensure action plans are in place to meet targets.
• Recognize strong performance and address underperformance through clear guidance and follow-ups.
• Foster a culture of accountability, continuous learning, and high performance across the field team.
• Oversee daily store operations across multiple locations, ensuring compliance with SOPs and service standards.
• Conduct regular site visits to monitor store performance, identify operational issues, and support quick resolution.
• Ensure pickers and associates follow substitution, picking, and fulfillment processes accurately and consistently.
• Identify training needs, process gaps, and resource requirements, escalating where necessary.
• Conduct regular operational audits across sites to identify inefficiencies and risks.
• Develop site-specific action plans in collaboration with Associates, store teams, and central operations.
• Implement corrective measures to drive performance improvements and reduce operational errors.
• Act as the main point of contact for site-level escalations and operational issues.
• Prepare weekly and monthly reports summarizing site performance, insights, and KPI trends.
• Communicate clearly with internal stakeholders to ensure alignment and visibility of progress.
• Analyze performance data to identify trends, recurring issues, and areas for improvement.
• Support in the rollout of new operational initiatives, process improvements, and pilot programs across grocery partners.
• Collaborate with central teams on strategic projects aimed at improving site efficiency and picker performance.

Skills

People management

Analytics

Communication

Stakeholder management

Mobile tools

Tools

Dashboards

Job description

Deliveroo is seeking a Senior Operations Associate to oversee multi-site grocery and retail operations in Dubai. You’ll lead Operations Associates, monitor KPIs, and drive improvements across stores with a hands-on, data-driven approach.

You’ll work closely with central and partner management teams, train staff, and ensure adherence to SOPs while advancing performance and efficiency on the ground.