Fulfillment Manager - E-Commerce Operations

Majid Al Futtaim; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Majid Al Futtaim is seeking a Fulfillment Manager for E-Commerce Operations in Dubai. You will manage the daily flow of e-commerce orders from release to dispatch, coordinating dark stores, retail locations, drivers, and third-party logistics to ensure timely, complete orders.

A background in grocery e-commerce and temperature-controlled delivery is highly relevant. The role requires 5–7 years of experience in e-commerce fulfillment, supply chain, or logistics, with proven leadership of

Qualifications

• Bachelor's degree in e-commerce, business administration, supply chain or related discipline.
• 5–7 years of experience in e-commerce fulfillment, supply chain, logistics or last-mile delivery.
• Experience managing fulfillment teams and external logistics providers.
• Experience with grocery e-commerce, dark stores, perishable inventory or temperature-controlled delivery.

Responsibilities

• Manage daily e-commerce picking, marshalling, packing and dispatch.
• Coordinate last-mile delivery from order readiness to customer receipt.
• Lead fulfillment teams and assign shift responsibilities.
• Oversee third-party logistics providers against service requirements.
• Monitor productivity, order cycle time and dispatch performance.
• Ensure compliance with safety and quality standards.

Skills

E-commerce fulfillment

Last-mile operations

Forecast planning

Team leadership

Process improvement

Inventory coordination

Education

Bachelor's degree in related field

Tools

SAP

Salesforce

Excel

Microsoft Office

Warehouse Management System

Job description

Fulfillment Manager - E-Commerce Operations Job Snapshot Role: Fulfillment Manager - E-Commerce Operations Location: Dubai, United Arab Emirates Industry: Retail Function: Supply Chain / Logistics Experience: 5-7 years Job Type: Full-time

Job Details Country: United Arab Emirates City: Dubai Industry: Retail Function: Supply Chain / Logistics Salary: 18000-28000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context This position manages the daily flow of e-commerce orders from release through picking, marshalling, packing and dispatch. The Fulfillment Manager will coordinate dark stores, retail locations, drivers and third-party logistics providers to ensure that customers receive complete orders on time and in suitable condition. Decisions concerning labor, vehicles, inventory and process controls directly influence customer satisfaction, productivity and fulfillment cost.

Key Responsibilities

• Manage daily e-commerce picking, marshalling, packing and dispatch activities.
• Coordinate last-mile delivery operations from order readiness through customer receipt.
• Assign priorities based on order volume, delivery windows and available capacity.
• Lead fulfillment employees and maintain clear shift responsibilities.
• Manage third-party logistics providers against agreed service requirements.
• Monitor productivity, picking rates, order cycle time and dispatch performance.
• Investigate missed targets and introduce corrective operational actions.
• Improve workflows to increase throughput without weakening accuracy or product quality.
• Coordinate with stores and dark-store teams to maintain stock availability.
• Ensure fulfillment areas are organized for safe and efficient order preparation.
• Escalate inventory discrepancies and recurring out-of-stock issues.
• Work with commercial and technology teams to resolve system or product-availability problems.
• Apply quality checks before orders are released for delivery.
• Maintain suitable packing standards for ambient, chilled and frozen products.
• Enforce cold-chain requirements throughout preparation and dispatch.
• Monitor order accuracy, freshness, substitutions and missing-item performance.
• Manage customer-service coordination for delayed, incomplete or damaged orders.
• Oversee returns, refunds and related operational documentation.
• Maintain appropriate controls for cash-on-delivery transactions.
• Allocate drivers, vehicles and workforce according to forecast demand.
• Adjust resource plans during demand peaks and unexpected operational disruption.
• Track vehicle and delivery capacity to prevent avoidable dispatch delays.
• Control fulfillment expenditure and identify sustainable cost reductions.
• Prepare operational reports and communicate performance to stakeholders.
• Ensure compliance with company policies, safety practices and documented procedures.
• Coach team members and promote accountability for service and productivity targets.

Ideal Profile

Applicants should hold a bachelor 's degree in e-commerce, business administration, supply chain or a related discipline. The required background includes five to seven years of experience in e-commerce fulfillment, supply chain, logistics or last-mile delivery operations. Candidates should have successfully managed fulfillment teams and external logistics providers. Experience with grocery e-commerce, dark stores, perishable inventory or temperature-controlled delivery will be particularly relevant. The role requires a manager who can analyze performance, organize resources and make timely operational decisions under pressure.

Skills Set

• E-commerce fulfillment management
• Picking and marshalling operations
• Packing and dispatch control
• Last-mile delivery
• Dark-store operations
• Third-party logistics management
• Workforce and shift planning
• Driver and vehicle allocation
• Order-cycle-time monitoring
• Picking productivity analysis
• Inventory availability coordination
• Grocery quality control
• Cold-chain compliance
• Returns and refund operations
• Cash-handling controls
• Operational budget management
• Cost optimization
• Warehouse management systems
• SAP
• Salesforce
• Advanced Microsoft Excel
• Microsoft Office
• Performance reporting
• Continuous process improvement
• Cross-functional stakeholder management

Why Join Us

This position offers operational ownership within a large and growing e-commerce network where improvements can directly affect customer experience and delivery economics. The manager will gain broad exposure to digital retail, store fulfillment, logistics partnerships and last-mile planning. Continued demand for fast and reliable online grocery delivery supports strong career prospects for leaders with scalable fulfillment expertise.

About the Company

Majid Al Futtaim operates retail, shopping mall, community and entertainment businesses across the Middle East, North Africa and Central Asia. Through Carrefour, the group serves customers via supermarkets, hypermarkets and e-commerce channels supported by stores, dark stores and delivery partners. This integrated network enables the business to provide omnichannel grocery and household shopping services across regional markets.