Senior IT Operations & Infrastructure Lead

Ghobash Group; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

Tawazon Chemical Co. LLC in Dubai seeks a Senior IT Officer to provide end-user support and manage Level 1 IT operations at the site. You will ensure the IT Network Infrastructure remains healthy, secure, and highly available, while handling service tickets, SLAs, and vendor coordination.

The role requires troubleshooting expertise, documentation discipline, and proactive service delivery improvements aligned with corporate guidelines. Strong knowledge of Office 365, AD, DNS, DHCP is expected.

Qualifications

• Bachelor's degree in Computer Engineering or equivalent.
• Certifications in Cisco and Microsoft preferred.

Responsibilities

• Provide first-line technical support to users and resolve hardware, software, and network issues.
• Install, configure and maintain IT peripherals and ensure policy compliance.
• Manage Microsoft Office 365, Active Directory, DNS and DHCP services for smooth operations.
• Monitor systems and network performance; identify faults and implement timely fixes.
• Perform preventive maintenance and ensure IT security to minimize downtime.
• Maintain documentation of IT assets, troubleshooting steps and recommendations.
• Escalate issues to higher-level teams and coordinate with vendors for resolutions.
• Configure and manage backup solutions to ensure data protection and recovery readiness.
• Design and improve IT service delivery processes in line with SLA requirements.
• Collaborate with clients and Group IT to gather requirements and support infrastructure improvements.

Education

Bachelor of Computer Engineering

Tools

Office 365

Active Directory

DNS

DHCP

Synology Backup

Job description

Tawazon Chemical Co. LLC in Dubai seeks a Senior IT Officer to provide end-user support and manage Level 1 IT operations at the site. You will ensure the IT Network Infrastructure remains healthy, secure, and highly available, while handling service tickets, SLAs, and vendor coordination.

The role requires troubleshooting expertise, documentation discipline, and proactive service delivery improvements aligned with corporate guidelines. Strong knowledge of Office 365, AD, DNS, DHCP is expected.