IT Operations & Support Lead (Wintel & Unix) - Dubai

The Emirates Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Travel benefits

Flight and hotel discounts

Job summary

Emirates Group IT seeks an IT Senior Operations & Support Engineer focusing on Wintel and Unix operations. You will analyze, resolve Level 1/2 incidents, collaborate with teams and vendors, and enhance system reliability through root cause analysis and automation.

Join the 24/7 on-call rotation, develop technical docs, and mentor juniors to foster a culture of continuous learning and efficient service delivery. Dubai-based, tax-free salary with exclusive travel benefits.

Qualifications

• Degree or Honours (12+3 or equivalent).
• 2+ years of experience in Information Technology.
• Experience with service desk tools and technology (ServiceNow, ManageEngine, etc.).
• Hands-on experience with Linux, AIX, Solaris and virtualization (VMware vSphere).
• AWS/Azure certification or equivalent.

Responsibilities

• Address Level 1 and Level 2 incidents for Emirates Group Systems.
• Collaborate with internal teams and vendors to diagnose issues.
• Utilize ITSM tools to manage incidents, problems, assets, and changes.
• Perform root cause analysis and drive automation for incident response.
• Participate in a 24/7 on-call rotation and mentor junior engineers.

Skills

Incident management

ITIL processes

Analytical thinking

Communication

Mentoring juniors

Education

Degree in IT or equivalent

12+3 Honours

Tools

ServiceNow

ManageEngine

Observability platforms

DynaTrace

Splunk

VMware vSphere

Windows Server

AIX/Solaris

Azure/AWS knowledge

Job description

Emirates Group IT seeks an IT Senior Operations & Support Engineer focusing on Wintel and Unix operations. You will analyze, resolve Level 1/2 incidents, collaborate with teams and vendors, and enhance system reliability through root cause analysis and automation.

Join the 24/7 on-call rotation, develop technical docs, and mentor juniors to foster a culture of continuous learning and efficient service delivery. Dubai-based, tax-free salary with exclusive travel benefits.