Senior Network & Security Engineer: ITIL‑Driven 3‑Layer Support

BlackStone eIT; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

BlackStone eIT seeks an experienced Senior Network & Security Engineer / Senior Network Consultant to deliver onsite consultancy and technical support within a large enterprise. You will manage enterprise network infrastructure, troubleshoot L1-L3 issues, and work within ITIL frameworks.

The role requires 5–7 years of hands-on experience, CCNP is mandatory, and candidates must be able to work onsite in the UAE for a full 1-year engagement, with after-hours support as needed.

Qualifications

• Bachelor’s or Master’s degree in Computer Engineering, Communications Engineering, Computer Science, Information Technology, or a related field.
• Minimum 5–7 years of hands-on experience managing and maintaining large enterprise network environments.
• CCNP certification is mandatory.
• Strong experience in enterprise networking and network troubleshooting.
• Proven ability to provide L1, L2, and L3 network support.
• Experience working within an ITIL framework.
• Excellent communication and stakeholder-management skills.
• Ability to work onsite in the UAE for the full 1-year consultancy engagement.
• Flexibility to provide support outside normal working hours, including weekends.

Responsibilities

• Manage and maintain network infrastructure within a large enterprise environment.
• Provide L1, L2, and L3 network troubleshooting and technical support.
• Diagnose and resolve complex network connectivity and performance issues.
• Monitor network infrastructure and proactively identify potential issues.
• Support network and security infrastructure to ensure availability, reliability, and performance.
• Perform network configuration, maintenance, and troubleshooting activities.
• Work within ITIL processes and service management frameworks.
• Collaborate with technical teams and stakeholders to resolve network and security incidents.
• Provide technical consultancy and recommendations for network and security improvements.
• Support incident resolution, escalation, and root-cause analysis.
• Maintain technical documentation and troubleshooting records.
• Support network monitoring activities, including the use of ManageEngine or similar monitoring tools where applicable.
• Provide remote or onsite technical support based on operational requirements.

Skills

Enterprise networking

L1/L2/L3 troubleshooting

Network security

ITIL service management

Stakeholder management

Education

Bachelor’s or Master’s degree in Computer Engineering, Communications Engineering, Computer Science, Information Technology, or related field

Tools

CCNP certification

CCIE certification

Fortinet NSE

F5 BIG-IP Administrator

CISSP

Job description

BlackStone eIT seeks an experienced Senior Network & Security Engineer / Senior Network Consultant to deliver onsite consultancy and technical support within a large enterprise. You will manage enterprise network infrastructure, troubleshoot L1-L3 issues, and work within ITIL frameworks.

The role requires 5–7 years of hands-on experience, CCNP is mandatory, and candidates must be able to work onsite in the UAE for a full 1-year engagement, with after-hours support as needed.