IT Support Engineer – Networking & Hardware Specialist

TRT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

TRT in Dubai is seeking an L2 IT Support Engineer to manage incident tickets, perform onsite hardware maintenance, and coordinate with Level 3 escalation as needed. You will document resolutions, manage warehouse inventory in NetSuite, and ensure customer communication remains professional and timely.

The role requires 3–5 years of IT hardware and software support experience, a relevant IT degree, and business-level English. Onsite work in Dubai with occasional field actions is expected.

Qualifications

• 3–5 years of IT system hardware break/fix and software resolution experience.

Responsibilities

• Resolve logged incidents within SLA and escalate when needed.
• Perform onsite hardware replacements (router/switches cards, PSU, fans) as required.
• Coordinate with Level 3 escalation when necessary.
• Document problem resolution in TRT knowledge base.
• Maintain accurate inventory in NetSuite and perform quarterly stock checks.
• Provide prompt, professional communication with clients via email/phone/WebEx.

Skills

Business English (B1-B2)

IT hardware support

IT software support

Ticketing (NetSuite)

Education

Bachelor's degree in Information Technology / CS / CE / ECE or related

Tools

NetSuite

Job description

TRT in Dubai is seeking an L2 IT Support Engineer to manage incident tickets, perform onsite hardware maintenance, and coordinate with Level 3 escalation as needed. You will document resolutions, manage warehouse inventory in NetSuite, and ensure customer communication remains professional and timely.

The role requires 3–5 years of IT hardware and software support experience, a relevant IT degree, and business-level English. Onsite work in Dubai with occasional field actions is expected.