Senior Guest Relations Supervisor – Luxury Resort

Minor International; Dubai; On-site; AED 201,000 - 357,000; Full time

Job summary

Anantara Dubai Palm Jumeirah Resort & Spa is seeking an experienced Guest Relations professional to lead guest services at a top-tier luxury resort in Dubai. You will ensure exceptional service, manage arrivals/departures, and coordinate with Concierge and Front Office to maximize guest satisfaction.

Ideal candidates have a hospitality degree, 23 years in guest relations or supervisory roles, strong communication, and proficiency with hotel software.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 23 years in guest relations or a supervisory role in a luxury hotel/resort.
• Exceptional communication and interpersonal skills.
• Strong problem solving and conflict resolution abilities.
• Proficiency in hotel management software (e.g. Opera Fidelio) and Microsoft Office Suite.
• Multilingual abilities are an advantage.

Responsibilities

• Lead the Guest Relations function across the resort to ensure guest satisfaction.
• Provide prompt, courteous and efficient service to all guests.
• Coordinate arrivals, departures, and guest enquiries with relevant teams.
• Elicit guest feedback and take action to maximize satisfaction.
• Prepare accurate room folios/bills and ensure timely settlement.
• Maintain safety, records, and compliance with policies and procedures.
• Coach and mentor the Guest Relations team and enforce house rules.

Skills

Exceptional communication

Interpersonal skills

Problem solving

Conflict resolution

Multilingual abilities

Education

Bachelor's degree in Hospitality Management

Tools

Opera Fidelio

Microsoft Office Suite

Job description

Anantara Dubai Palm Jumeirah Resort & Spa is seeking an experienced Guest Relations professional to lead guest services at a top-tier luxury resort in Dubai. You will ensure exceptional service, manage arrivals/departures, and coordinate with Concierge and Front Office to maximize guest satisfaction.

Ideal candidates have a hospitality degree, 23 years in guest relations or supervisory roles, strong communication, and proficiency with hotel software.