Luxury Resort Guest Experience Leader

Anantara; Dubai; On-site; AED 100,440 - 167,400; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a Guest Relations Supervisor to lead the resort’s guest experience. You will oversee daily operations, welcome VIPs, manage arrivals and departures, and coordinate with Front Office and Concierge to ensure seamless service.

The role emphasizes personalized service, proactive problem solving, and coaching a team to deliver memorable stays. You will maintain accurate guest records and promote resort facilities and services while upholding brand standards.

Responsibilities

• Oversee daily Guest Relations operations at the resort and residences.
• Deliver personalized guest service by managing arrivals, departures, VIPs, preferences, and requests.
• Handle guest enquiries, feedback, complaints, and service recovery promptly.
• Coordinate with Front Office, Concierge, Bell Team, Housekeeping, and Guest Services Centre for seamless experiences.
• Lead, coach, and mentor the Guest Relations team to promote service excellence.
• Maintain accurate guest records, billing, and operational reports in line with policies.

Job description

Anantara The Palm Dubai Resort is seeking a Guest Relations Supervisor to lead the resort’s guest experience. You will oversee daily operations, welcome VIPs, manage arrivals and departures, and coordinate with Front Office and Concierge to ensure seamless service.

The role emphasizes personalized service, proactive problem solving, and coaching a team to deliver memorable stays. You will maintain accurate guest records and promote resort facilities and services while upholding brand standards.