Guest Experience Supervisor

Minor International; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Anantara Dubai Palm Jumeirah Resort & Spa invites applications for a Front Office / Guest Services role at our resort. You will greet guests, manage check-ins/outs, coordinate with Concierge, and ensure a memorable arrival experience.

The ideal candidate offers strong customer service focus, prior front office experience, excellent English communication, and willingness to work shifts including weekends and holidays. Arabic language skills are an advantage; MS Office proficiency is expected.

Qualifications

• Strong focus on customer service.
• Experience in hotel front office operations.
• Excellent communication skills; fluency in English.
• Arabic language is advantageous.
• Willingness to work shifts including weekends and public holidays.
• Proficiency with MS Office.

Responsibilities

• Provide prompt courteous and efficient service to all guests.
• Facilitate an efficient arrival and departure formalities for all guests.
• Assist guests with resort activity enquiries/requests.
• Ensure that established levels of guest service are maintained at all times within the reception area.
• Actively elicit guest feedback and preferences regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
• Coordinate transportation for guests in collaboration with the Concierge Bell Captain and Bell Men.
• Provide complete assistance to guests on arrival and departure (check in and check out).
• Prepare accurate room folios / bills and ensure settlement of the same.

Skills

Customer service

Front office experience

English fluency

Shift work

Arabic language

Tools

MS Office

Job description

Anantara Dubai Palm Jumeirah Resort & Spa invites applications for a Front Office / Guest Services role at our resort. You will greet guests, manage check-ins/outs, coordinate with Concierge, and ensure a memorable arrival experience.

The ideal candidate offers strong customer service focus, prior front office experience, excellent English communication, and willingness to work shifts including weekends and holidays. Arabic language skills are an advantage; MS Office proficiency is expected.