Front Office Supervisor – Luxury Resort Operations

Minor Hotels; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Anantara The Palm Dubai Resort in Dubai is seeking a proactive Front Office leadership professional to supervise daily operations, drive guest satisfaction, and maintain SOPs across the department.

You will plan training, monitor service quality, manage budgets, and coordinate with housekeeping, room service and guest relations to ensure exceptional hospitality standards.

This role offers a dynamic, luxury-hospitality environment and opportunities to upsell services and promotions.

Responsibilities

• Assist the preparation of the Front Office team budget.
• Plan and implement training plans for all Front Office team members.
• Conduct regular associate training, and monitor its success, including IT systems and guest-service procedures.
• Maintain full knowledge of the Property Management and Call Centre computer systems.
• Supervise the functioning of all departmental team members and facilities.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
• Ensure that all Standard Operating Procedures are being adhered to, by training all team member and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
• Drive the implementation of all sales and promotional programmes of the hotel.
• Take personal responsibility for driving Upselling within the property.
• Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
• Develop and maintain a motivational working environment within the department.
• Provide coaching and counseling, support and guidance to the associates as required.
• Ensure associates are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets & promotions, spa and health club, and other services and facilities.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
• Provide assistance to local representatives of tour operators and travel agencies.

Job description

Anantara The Palm Dubai Resort in Dubai is seeking a proactive Front Office leadership professional to supervise daily operations, drive guest satisfaction, and maintain SOPs across the department.

You will plan training, monitor service quality, manage budgets, and coordinate with housekeeping, room service and guest relations to ensure exceptional hospitality standards.

This role offers a dynamic, luxury-hospitality environment and opportunities to upsell services and promotions.