Guest Relations Supervisor

Anantara; Dubai; On-site; AED 100,440 - 167,400; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a Guest Relations Supervisor to lead the resort’s guest experience. You will oversee daily operations, welcome VIPs, manage arrivals and departures, and coordinate with Front Office and Concierge to ensure seamless service.

The role emphasizes personalized service, proactive problem solving, and coaching a team to deliver memorable stays. You will maintain accurate guest records and promote resort facilities and services while upholding brand standards.

Responsibilities

• Oversee daily Guest Relations operations at the resort and residences.
• Deliver personalized guest service by managing arrivals, departures, VIPs, preferences, and requests.
• Handle guest enquiries, feedback, complaints, and service recovery promptly.
• Coordinate with Front Office, Concierge, Bell Team, Housekeeping, and Guest Services Centre for seamless experiences.
• Lead, coach, and mentor the Guest Relations team to promote service excellence.
• Maintain accurate guest records, billing, and operational reports in line with policies.

Job description

## Guest Relations SupervisorApplylocations: Dubai, United Arab Emiratestime type: Full timeposted on: Posted Todayjob requisition id: JR108834**Job Location:**Anantara The Palm Dubai ResortAnantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. **KEY DUTIES AND RESPONSIBILITIES**Employees at Anantara Dubai Palm always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are:* Oversee the daily Guest Relations operations for the Resort & Residences, ensuring exceptional service and memorable guest experiences.* Deliver personalized guest service by managing arrivals, departures, VIPs, guest preferences, and special requests.* Handle guest enquiries, feedback, complaints, and service recovery promptly to maximize guest satisfaction and loyalty.* Ensure guests receive accurate information regarding resort facilities, services, activities, promotions, and local attractions.* Coordinate with Front Office, Concierge, Bell Team, Housekeeping, Guest Services Centre, and other departments to ensure seamless guest experiences.* Maintain accurate guest records, Front Office documentation, billing, and operational reports in accordance with company policies and procedures.* Lead, coach, train, and mentor the Guest Relations team while promoting service excellence and continuous development.* Drive guest engagement by promoting resort facilities, Food & Beverage, Spa, Recreation, and other hotel services.* Ensure compliance with hotel standards, policies, health, safety, security, and operational procedures.* Foster a positive and collaborative team environment while maintaining a professional image and performing any additional duties assigned by management.