Head Guest Relations Executive - Bombay Club - Jumeirah Marsa Al Arab

Jumeirah; Dubai; On-site; AED 90,000 - 120,000; Full time

Benefits offered by this job

Learning & Development

Internal mobility within our global网络

Colleague discounts on food, beverage,

Job summary

Jumeirah Marsa Al Arab in Dubai seeks a Guest Service Associate to deliver exceptional service within a luxury hotel environment. You will identify guest needs, handle reservations, and provide knowledgeable assistance in a multicultural setting.

The role requires a High School Diploma or similar, with a Diploma/Degree in Hotel Management preferred. 2–4 years of guest service experience in a 5-star hotel is essential, offering growth through in-house learning and mobility opportunities.

Qualifications

• High School Diploma or similar is required.
• Diploma/Degree in Hotel Management or related field is preferred.
• 2–4 years of guest service experience in a 5-star hotel is essential.

Responsibilities

• Identify and meet customer needs promptly and accurately, ensuring exceptional service and satisfaction.
• Address customer dissatisfaction swiftly and effectively, adhering to MJ customer feedback/complaint procedures.
• Assist colleagues as needed to achieve designated work goals, fostering teamwork and collaboration.
• Maintain high standards of personal presentation and professionalism in all interactions with customers and colleagues.
• Ensure proper manning of hostess desk/door to provide friendly and prompt welcomes to all guests.
• Manage dining reservations and special services according to Restaurant Reservations SOP, providing knowledgeable assistance to guests.

Skills

Intercultural communication

Guest interaction

Team collaboration

Education

Diploma/Degree in Hotel Management

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Marsa Al Arab

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82 -berth superyacht marina, a state -of-the -art spa and fitness centre and a wide range of curated dining experiences. With its avant -garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave -shaped Jumeirah Beach Hotel and the iconic sail -inspired Jumeirah Burj Al Arab

About the Job

The main duties and responsibilities of this role include:

• Identify and meet customer needs promptly and accurately, ensuring exceptional service and satisfaction.
• Address customer dissatisfaction swiftly and effectively, adhering to MJ customer feedback/complaint procedures.
• Assist colleagues as needed to achieve designated work goals, fostering teamwork and collaboration.
• Maintain high standards of personal presentation and professionalism in all interactions with customers and colleagues.
• Ensure proper manning of hostess desk/door to provide friendly and prompt welcomes to all guests.
• Manage dining reservations and special services according to Restaurant Reservations SOP, providing knowledgeable assistance to guests.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma or similar
• Diploma/Degree in Hotel Management or any other relevant field
• 2 - 4 years in Guest Service experience in a 5-star hotel
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)