Senior Front Desk & Rental Sales Specialist

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A major regional business in Dubai is looking for a Senior Customer Service Representative to enhance its front-line operations. The role involves managing rental transactions, providing outstanding customer service, and promoting additional products to customers. Ideal candidates will have at least two years of experience in customer service and a good understanding of the car rental industry, with proficiency in English. This role is critical for ensuring customer satisfaction and revenue growth.

Qualifications

• At least 2 years of experience in the customer service industry.
• Strong understanding of the car rental industry.
• Fluent in English; Arabic and other language skills are advantageous.

Responsibilities

• Deliver exceptional customer service at the front office.
• Manage rental transactions from check-ins to check-outs.
• Upsell additional products to maximize revenue.

Skills

Customer relations

Team building

Problem-solving

Analytical skills

Communication

Education

University graduate

Job description

A major regional business in Dubai is looking for a Senior Customer Service Representative to enhance its front-line operations. The role involves managing rental transactions, providing outstanding customer service, and promoting additional products to customers. Ideal candidates will have at least two years of experience in customer service and a good understanding of the car rental industry, with proficiency in English. This role is critical for ensuring customer satisfaction and revenue growth.