Senior End-User Tech Engineer – Cloud & Devices

The Emirates Group; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Travel benefits

Job summary

The Emirates Group is seeking a Senior Technical Engineer in End User Technology in Dubai. You will design, deliver, and support secure, reliable end-user computing services across Windows, macOS, iOS, Android, rugged devices, and printer estate.

Collaborate with stakeholders to align with roadmaps and reduce technical debt. Responsibilities include leading solution design, ensuring SLAs, and driving automation and documentation across platforms.

Qualifications

• Degree in CS/CE/Software Eng. or equivalent.
• 5+ years in IT Engineering.
• Expert in endpoint management using Intune, SCCM, Entra ID.
• Experience with Windows 11, macOS, iOS and Android.

Responsibilities

• Develop IT solutions that meet customer requirements and align with standards.
• Ensure architecture meets service level requirements (availability, security, performance).
• Collaborate with IT teams to monitor and configure incidents at levels 1–2.
• Provide 3rd line support and root-cause analysis as needed.
• Publish and maintain high-quality documentation and data catalog.

Skills

Endpoint management

Intune

SCCM

Entra ID

Windows 11

macOS

iOS/Android

Microsoft 365

Endpoint security

Automation

Active Directory

Documentation

Education

Degree in Computer Science / Computer Engineering / Software Engineering

Tools

EMS

Job description

The Emirates Group is seeking a Senior Technical Engineer in End User Technology in Dubai. You will design, deliver, and support secure, reliable end-user computing services across Windows, macOS, iOS, Android, rugged devices, and printer estate.

Collaborate with stakeholders to align with roadmaps and reduce technical debt. Responsibilities include leading solution design, ensuring SLAs, and driving automation and documentation across platforms.