End-User Tech Support Specialist — Proactive IT Service Desk

Ernst & Young AE; Dubai; On-site; AED 73,000 - 112,000; Full time

Job summary

EY in Dubai is seeking a service‑oriented end‑user technology support specialist to facilitate deployment, installation and configuration of firm hardware and software, and to resolve incidents for staff across the region.

You will handle onboarding/offboarding, asset management, repairs, and after‑hours support, while proactively understanding EY Technology services to keep end users productive and secure.

Qualifications

• Strong analytical approach to resolve end-user incidents and identify trends.
• Excellent communication, interpersonal, and organizational skills.
• Customer service mindset with the ability to work with diverse stakeholders.
• Ability to prioritize incidents and communicate timelines clearly.
• Approximately 2–4 years of experience in end-user technology support.

Responsibilities

• Facilitate and support deployment, installation, configuration, and testing of firm hardware and software.
• Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees.
• Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
• Resolve incidents related to firm-standard hardware, software, and mobile technologies, while identifying trends to prevent future issues.
• Provide after-hours support for escalated issues under minimal supervision.
• Perform asset management activities including procurement, inventory, tracking, and distribution in line with EY policies.
• Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations.
• Act as remote hands for other EY Technology teams such as Telecommunications and Hosting.
• Maintain a strong understanding of EY Technology services to proactively address end-user needs.
• Anticipate and resolve technology issues that may impact productivity across the firm.

Skills

Analytical skills

Communication skills

Customer service mindset

Time management

End-user support experience

Education

Bachelor's degree or equivalent

Job description

EY in Dubai is seeking a service‑oriented end‑user technology support specialist to facilitate deployment, installation and configuration of firm hardware and software, and to resolve incidents for staff across the region.

You will handle onboarding/offboarding, asset management, repairs, and after‑hours support, while proactively understanding EY Technology services to keep end users productive and secure.