Senior Desktop Support Engineer Jobs in Abu Dhabi, UAE

Techecs; United Arab Emirates; On-site; AED 300,000 - 420,000; Full time

Job summary

Techecs in Abu Dhabi seeks a Senior Desktop Support Engineer with 10+ years in enterprise IT support. You'll handle Windows desktop/server issues, manage Active Directory, and support Microsoft 365, Azure, and Intune for endpoint management.

You will assist VIPs, oversee onboarding/offboarding, ITSM ticketing, patch and asset management, and ensure secure, reliable desktop environments across the organization.

Qualifications

• 10+ years of professional IT support experience.

Responsibilities

• Provide enterprise desktop support for Windows desktop and server environments.

Skills

VIP/executive support

Desktop support

IT service management

Onboarding/offboarding

Incident handling

Patch/asset management

End-user support

Tools

Active Directory

Windows Desktop

Windows Server

Microsoft 365 / Office 365

Azure

Microsoft Intune

VPN

ITSM tools

PowerShell

Job description

Location: Abu Dhabi, United Arab Emirates
Job Category: Information Technology / IT Support
Industry: Information Technology and IT Services
Experience Required: 10+ years
Notice Period: 30 days
Employment Type: Not specified

Job Overview

An opportunity is available for an experienced Senior Desktop Support Engineer in Abu Dhabi, UAE. The role requires strong expertise in enterprise IT support, desktop troubleshooting, Microsoft technologies, user access management, and IT service management.

The successful candidate should be capable of supporting enterprise users, resolving hardware and software issues, managing IT assets, and maintaining reliable desktop environments. Experience supporting VIPs and executives is also required as part of the listed core skill set.

Key Responsibilities

Based on the original announcement, the role may involve:

• Providing enterprise desktop support and troubleshooting Windows desktop and server environments.
• Managing user accounts, permissions, and access through Active Directory.
• Supporting Microsoft 365 and Office 365 applications.
• Working with Azure and Microsoft Intune for device and endpoint management.
• Troubleshooting hardware, software, VPN, and networking issues.
• Managing user onboarding and offboarding activities.
• Handling incidents and service requests through ITSM or ticketing tools.
• Supporting patch management and IT asset management.
• Providing technical assistance to VIP users and executive teams.

Required Skills and Qualifications

• 10+ years of professional experience in IT support.
• Strong knowledge of Windows Desktop and Windows Server.
• Experience with Active Directory.
• Proficiency in Microsoft 365 / Office 365.
• Knowledge of Azure and Microsoft Intune.
• Hardware and software troubleshooting expertise.
• Understanding of VPN and networking.
• Experience with user access management, onboarding, and offboarding.
• Familiarity with ITSM and ticketing tools.
• Knowledge of patch and asset management.
• Experience providing VIP and executive support.
• Availability with a 30-day notice period.

Good-to-Have Skills

• Citrix / Virtual Desktop Infrastructure (VDI)
• Microsoft Exchange
• Data Loss Prevention (DLP) and security
• ITIL
• PowerShell

Career Development

This role provides an opportunity to work in enterprise IT support and strengthen expertise in Microsoft technologies, endpoint management, IT service management, and executive-level technical support.

Salary and Benefits

Salary, benefits, and the hiring company’s name were not specified in the original announcement. Candidates should confirm these details during the recruitment process.