Desktop Support Engineer | Meydan, Dubai, UAE

Tech Junction Ltd; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Tech Junction Ltd in Dubai is seeking a dedicated Desktop Support Engineer for on-site support. The role involves installing, configuring, and maintaining desktops, laptops, printers, and IT peripherals within the Dubai office, with strong emphasis on Windows troubleshooting and end-user assistance.

The candidate should have solid Office and email client experience, good communication skills, and reside in the UAE with a valid UAE spouse visa. Immediate start preferred for a 3-month contract.

Qualifications

• Experience in Desktop Support or IT Helpdesk.
• Strong Windows OS and hardware troubleshooting.
• Familiar with Office applications and email clients.
• Excellent communication and customer service skills.
• Must hold UAE spouse visa and reside in UAE.
• Bachelor’s degree in IT/CS.

Responsibilities

• Provide desktop and end-user support across the Dubai office.
• Install and troubleshoot desktops, laptops, printers, and peripherals.
• Resolve Windows OS and hardware issues and SLA adherence.
• Support Office apps, email, and local network connectivity.
• Document activities in the ticketing system.
• Escalate complex issues to senior teams when needed.
• Maintain asset records and comply with security policies.

Skills

Windows OS

Hardware knowledge

Microsoft Office

Ticketing system

Customer service

UAE residency

Education

Bachelor’s degree in IT/CS

Tools

Active Directory

VPN

Email administration

Job description

Position Summary

We are seeking an experienced and dedicated Desktop Support Engineer to join our technology team in Meydan, Dubai, UAE on an initial 3-month contract basis. In this on‑site technical support role, you will be responsible for providing comprehensive desktop and end‑user IT assistance, maintaining hardware and software systems, and ensuring seamless operational continuity for all internal staff. You will troubleshoot Windows operating systems, configure IT peripherals, and manage support ticketing workflows. This opportunity requires a locally based professional currently residing in the UAE on a valid spouse visa, with immediate or short‑notice availability. Convenient bus services from multiple metro stations are available to the location.

Detailed Job Description

As a Desktop Support Engineer, you will serve as the first line of technical escalation for end‑user computing issues across our Dubai office environment. Your day‑to‑day responsibilities include installing, configuring, and troubleshooting desktop computers, laptops, printers, and core IT peripherals. You will diagnose and resolve complex Windows OS software and hardware bottlenecks, support Microsoft Office applications, and assist with corporate email and network connectivity issues. Furthermore, you will maintain meticulous IT asset records, document support activities within ticketing systems, and elevate advanced technical infrastructure problems to senior network and systems engineering teams when necessary.

Key Responsibilities

• Provide prompt, reliable desktop and end‑user technical support across all corporate computing environments.
• Install, configure, and troubleshoot enterprise desktops, laptops, printers, scanners, and assorted IT peripherals.
• Troubleshoot and resolve Windows operating system errors, application malfunctions, and hardware‑related issues.
• Support employees with Microsoft Office applications, email client configuration, and local network connectivity challenges.
• Diagnose and resolve technical tickets efficiently within established Service Level Agreement (SLA) timelines.
• Maintain accurate IT asset inventory records and ensure comprehensive documentation of all support tickets and activities.
• Escalate complex, high‑tier technical issues to appropriate infrastructure and network support teams.
• Ensure adherence to corporate IT security policies, endpoint protection standards, and software licensing guidelines.

Required Qualifications & Skills

• Previous professional experience working in Desktop Support, Helpdesk, or IT Support engineering roles.
• Solid technical knowledge of Windows operating systems, computer hardware architecture, and diagnostic utilities.
• Familiarity with Microsoft Office applications, productivity suites, and standard IT support ticketing workflows.
• Strong communication, interpersonal, and customer‑service problem‑solving skills.
• Must be currently residing in the United Arab Emirates (UAE).
• Mandatory requirement: Must hold a valid UAE spouse visa.
• Available to join immediately or at short notice.
• Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline.

Nice‑to‑Have Skills

• Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation.
• Prior experience supporting remote workforce environments and virtual private network (VPN) connections.
• Familiarity with Active Directory user account management and basic network administration tasks.
• Experience operating within an IT managed services provider (MSP) or enterprise corporate helpdesk environment.
• Basic knowledge of endpoint security tools, antivirus deployment, and software patch management.

Application Information

• Salary/Rate: Market Competitive / Contract Standard
• Deadline: Open until filled
• Notice Period: Immediate / Short Notice
• Contract Duration: 3 Months

Recruitment Pro Tip

When applying for this desktop support contract in Dubai, ensure your resume clearly highlights your hands‑on Windows troubleshooting experience and customer support background. Explicitly state your current UAE residency status and confirm that you hold a valid UAE spouse visa to pass compliance screening immediately.