Customer Service Analyst

Remotedxb; Dubai; On-site; AED 89,280 - 178,560; Full time

Benefits offered by this job

Health insurance

Meal allowance

Transportation voucher

Extended family policies

Education incentives

Job summary

Remotedxb is seeking a customer service-focused professional in Dubai to build trust with clients and ensure service quality within SLAs.

You will map feedback, monitor issues, and proactively resolve challenges while conducting negotiations to maintain payment compliance. Strong data skills, ownership, and experience with CX/CS are essential for success in this role.

Qualifications

• Clear and objective communication throughout customer interactions.
• Well organized and proactive approach to tasks and follow-up.
• Ability to analyze data and identify gaps or opportunities.
• Experience in customer service (CX/CS) and service delivery.
• Familiarity with TEI and CSAT metrics for performance tracking.
• Experience with negotiations and debt recovery processes.
• Proficient in Microsoft Office suite.
• Strong sense of ownership and urgency in problem solving.

Responsibilities

• Establish a relationship of enchantment and trust with customers.
• Ensure quality service within agreed SLAs.
• Map feedback during customer interactions.
• Monitor families and resolve issues proactively.
• Perform negotiations to maintain customer payment compliance.

Skills

Clear communication

Organized and proactive

Data analysis

Customer service (CX/CS)

TEI and CSAT metrics

Negotiation and debt recovery

MS Office

Ownership and urgency

Tools

Zendesk

Job description

Responsibilities

• Establish a relationship of enchantment and trust with customers


• Ensure quality service within agreed SLAs


• Map feedback during customer interactions


• Monitor families and resolve issues proactively


• Perform negotiations to maintain customer payment compliance

Requirements

• Clear and objective communication


• Organized and proactive profile


• Ability to analyze data and identify gaps or opportunities


• Experience in customer service (CX/CS)


• Experience with metrics such as TEI and CSAT


• Experience with negotiations and debt recovery


• Proficiency in Microsoft Office


• Strong sense of ownership and urgency

Preferred Qualifications

• Experience with Zendesk

Benefits

• Food and/or meal allowance


• Health and dental insurance


• Transportation voucher


• Extended maternity and paternity leave


• Childcare assistance


• Health partnerships (Wellhub and Zenklub)


• Education incentives


• Flight ticket discounts


• Pet health insurance partnership


• Access to Arco educational materials for children of employees


• Partnerships for MBA and Postgraduate studies