Renewal Specialist

Remotedxb; Dubai; On-site; AED 200,880 - 290,160; Full time

Benefits offered by this job

Company-wide bonuses based on monthly/

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement and bonus

Job summary

KnowBe4, a leader in digital workforce security, is seeking a Renewal Specialist in Dubai to manage renewals within a growing SaaS portfolio. You will lead customer conversations, prevent churn, and partner with Tech Touch CSMs to maximize bookings in a fast-paced environment.

The role emphasizes accurate forecasting, contract term negotiations, and maintaining precise records in Salesforce. A customer-focused, process-driven mindset is essential to success in this busy, high-volume renewal role.

Qualifications

• 1+ years of experience in renewals, sales operations, or account management.
• Strong organizational and pipeline management skills.
• Direct and professional communication style.
• Process-oriented mindset with attention to administrative detail.
• Collaborative approach to working with CSMs.

Responsibilities

• Manage all renewal opportunities within an assigned portfolio
• Research customer health and account status to prevent churn
• Partner with Tech Touch CSMs to maximize bookings
• Lead direct customer conversations to handle objections and understand needs
• Negotiate contract terms and generate accurate renewal quotes
• Manage 30, 60, and 90-day pipeline forecasting
• Maintain accurate opportunity records and deal sheets in Salesforce

Skills

Renewals management

Sales operations

Account management

Customer communication

Forecasting

Tools

Salesforce

Job description

Responsibilities

• Manage all renewal opportunities within an assigned portfolio
• Research customer health and account status to prevent churn
• Partner with Tech Touch CSMs to maximize bookings
• Lead direct customer conversations to handle objections and understand needs
• Negotiate contract terms and generate accurate renewal quotes
• Manage 30, 60, and 90-day pipeline forecasting
• Maintain accurate opportunity records and deal sheets in Salesforce

Requirements

• 1+ years of experience in renewals, sales operations, or account management
• Strong organizational and pipeline management skills
• Direct and professional communication style
• Process-oriented mindset with attention to administrative detail
• Collaborative approach to working with CSMs

Preferred Qualifications

• Extensive experience with Salesforce
• Experience with Tech Touch or high-volume customer segments
• Background in SaaS or subscription-based contracts

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement and completion bonuses

About the Company

KnowBe4 is the pioneer of digital workforce security, providing attack simulation, training, and collaboration security to more than 70,000 organizations worldwide.