Technical Support Engineer - Automotive Diagnostics

AlFuttaim; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Opportunity to work with leading automotive brands

Exposure to advanced vehicle technologies

Career growth in automotive engineering

Collaborative environment focused on innovation

Job summary

AlFuttaim is seeking a Technical Support Engineer - Automotive Diagnostics in Dubai, UAE. This role focuses on providing advanced technical support and diagnostics for commercial vehicles, contributing to exceptional aftersales service.

The ideal candidate will have a Bachelor's degree in Automotive or Mechanical Engineering, along with 3-5 years of relevant experience. Key responsibilities include diagnosing faults, training service teams, and improving service standards.

Join us for an opportunity to work with leading automotive brands and grow your career in a collaborative environment.

Qualifications

• 3 to 5 years of experience in vehicle diagnostics or technical support roles.
• Strong understanding of vehicle systems including engine, electronics, and transmission.
• Ability to interpret technical manuals, wiring diagrams, and fault codes.

Responsibilities

• Provide technical assistance to workshops for diagnosing complex vehicle issues.
• Analyze faults across engine, transmission, braking, electrical, and electronic systems.
• Support troubleshooting through remote and on-site assistance within defined service levels.
• Liaise with manufacturers for escalations, technical queries, and product support.

Skills

Advanced vehicle diagnostics and troubleshooting

Automotive electrical and electronic systems knowledge

OEM technical platforms and service tools

Warranty claim validation and documentation

Technical training and knowledge sharing

Communication and stakeholder coordination

Education

Bachelor's degree or diploma in Automotive Engineering, Mechanical Engineering, or related field

Tools

Diagnostic tools

CAN bus systems

Job description

Job Snapshot

• Role: Technical Support Engineer - Automotive Diagnostics
• Location: Dubai, UAE
• Industry: Automotive
• Function: Technician
• Experience: 3-5 years
• Job Type: Full-time

Overview

Technical Support Engineer - Automotive Diagnostics role in Dubai, UAE within the Automotive industry is a specialized opportunity focused on advanced vehicle diagnostics, technical support, and aftersales service excellence. This hiring role supports workshops and service teams by ensuring accurate fault diagnosis, minimizing vehicle downtime, and enhancing customer satisfaction across commercial vehicle operations.

Job Details

• Country: UAE
• City: Dubai
• Industry: Automotive
• Function: Technician
• Salary: 10000-15000
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Context

This role plays a critical part in supporting the aftersales network by providing expert technical guidance, ensuring first-time fix success, and improving service quality standards. It bridges communication between workshops, internal teams, and manufacturers to ensure efficient problem resolution and continuous product improvement.

Key Responsibilities

• Provide technical assistance to workshops for diagnosing complex vehicle issues.
• Analyze faults across engine, transmission, braking, electrical, and electronic systems.
• Support troubleshooting through remote and on-site assistance within defined service levels.
• Liaise with manufacturers for escalations, technical queries, and product support.
• Review and validate warranty claims ensuring compliance and documentation accuracy.
• Conduct technical training sessions for service teams and evaluate training effectiveness.
• Monitor recurring issues and provide feedback for product and process improvements.
• Ensure availability of special tools, service manuals, and technical resources.
• Assist in analysis and shipment of failed components to OEMs.
• Coordinate software updates and technical equipment usage across service locations.
• Participate in regular reviews with technical management to improve service delivery.
• Support customer-focused decisions to enhance overall service experience.

Ideal Profile

• Bachelor's degree or diploma in Automotive Engineering, Mechanical Engineering, or related field.
• 3 to 5 years of experience in vehicle diagnostics or technical support roles.
• Strong understanding of vehicle systems including engine, electronics, and transmission.
• Experience with diagnostic tools, CAN bus systems, and vehicle software platforms.
• Ability to interpret technical manuals, wiring diagrams, and fault codes.
• Strong problem-solving skills with a customer-focused approach.

Skills Set

• Advanced vehicle diagnostics and troubleshooting.
• Automotive electrical and electronic systems knowledge.
• OEM technical platforms and service tools.
• Warranty claim validation and documentation.
• Technical training and knowledge sharing.
• Communication and stakeholder coordination.

Why Join Us

• Opportunity to work with leading automotive brands in a technical support capacity.
• Exposure to advanced vehicle technologies including EV and PHEV systems.
• Career growth in automotive engineering and aftersales operations.
• Collaborative environment focused on technical excellence and innovation.
• Stable organization with strong regional presence.

About the Company

Al Futtaim Automotive is a leading division of Al Futtaim Group, representing global automotive brands and delivering comprehensive mobility solutions across the Middle East and beyond. With a strong focus on quality, innovation, and customer satisfaction, the company continues to lead in automotive distribution, service, and aftersales excellence.