Senior Customer Service Representative (Technical Support) at Eminds company | Salary 5000

AE Jobs; United Arab Emirates; On-site; AED 50,778 - 60,822; Full time

Job summary

Eminds company in Ajman, UAE is seeking a Senior Customer Service Representative (Technical Support). This role focuses on providing technical assistance to customers, resolving connectivity issues, and ensuring high standards of service.

Candidates should possess 3–5 years of experience in telecom support, with strong analytical and communication skills. Knowledge in networking and IPTV services is essential for success in this position.

Qualifications

• 3–5 years of experience in customer service or customer care.
• Experience with IPTV, MPLS, and leased line services.
• Strong knowledge of internet troubleshooting.

Responsibilities

• Provide technical support to customers and resolve connectivity issues.
• Troubleshoot internet connectivity problems and networking issues.
• Handle customer complaints professionally.

Skills

Technical troubleshooting

Customer service

Networking basics

IPTV support

Problem-solving

Job description

Senior Customer Service Representative (Technical Support) at Eminds company | Salary 5000

Eminds company in Ajman, UAE is looking to hire a Senior Customer Service Representative (Sr. CSR) for a technical support role. This position is ideal for candidates with telecom support experience and strong technical troubleshooting skills.

Job Titles:

Senior Customer Service Representative.

Key Responsibilities:

• Provide technical support to customers and resolve connectivity issues.
• Troubleshoot internet connectivity problems and networking issues.
• Support customers with IPTV, MPLS, and leased line services.
• Handle email configuration and basic networking support requests.
• Manage customer complaints professionally and ensure timely resolution.
• Maintain high standards of customer service and communication.

Technical Requirements:

• Strong knowledge of internet troubleshooting and networking basics.
• Experience with IPTV, MPLS, and leased line services.
• Basic IT and technical support skills.
• Experience in telecom technical support is highly preferred.

General Requirements:

• 3–5 years of experience in customer service or customer care.
• Previous experience in telecom support is an advantage.
• Strong communication and problem-solving skills.
• Ability to handle customer complaints professionally.