Title IT Support Specialist - Emirati

Mediclinic Middle East; Dubai; Vor Ort; AED 70.000 - 100.000; Vollzeit

Zusammenfassung

Mediclinic Middle East is seeking an ICT Helpdesk Analyst to provide first line support via the MCME ICT service desk or onsite at the Dubai corporate office.

You will diagnose hardware and software issues, document requests, and escalate unresolved problems to the next level, using Cherwell and ITIL-based incident, change, and request management.

The ideal candidate holds a bachelor degree in Computer Science or ICT and ITIL v3 Foundations, with at least 1 year of ICT support experience.

Qualifikationen

• Bachelor degree in Computer Science or ICT from an accredited institution.
• ITIL v3 Foundations certification is advantageous.
• At least 1 year of ICT support service experience.

Aufgaben

• Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell).
• Determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business.
• Maintain service records and their resolution in the IT Service Management tool.

Jobbeschreibung

Closing date: 26/10/2026

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 73476

Workplace Type

Mediclinic Corporate Office Dubai | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems

KEY RESPONSIBILITY AREAS

• Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business
• Maintain service records and their resolution in the IT Service Management tool

Required Education

• Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
• Certification in ITIL v3 Foundations will be an advantage

Required Experience

At least 1 years’ experience in an ICT support service environment

Required Job Skills And Knowledge

• Able to complete the necessary documentation
• First line hardware and software technical problem solving skills
• Client service and related management principles
• IT service management tool
• ITIL Service Management based skillset for Incident, Change, Problem and Request management

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.