Senior Technical Support Specialist – Networking & IPTV

AE Jobs; United Arab Emirates; On-site; AED 50,778 - 60,822; Full time

Job summary

Eminds company in Ajman, UAE is seeking a Senior Customer Service Representative (Technical Support). This role focuses on providing technical assistance to customers, resolving connectivity issues, and ensuring high standards of service.

Candidates should possess 3–5 years of experience in telecom support, with strong analytical and communication skills. Knowledge in networking and IPTV services is essential for success in this position.

Qualifications

• 3–5 years of experience in customer service or customer care.
• Experience with IPTV, MPLS, and leased line services.
• Strong knowledge of internet troubleshooting.

Responsibilities

• Provide technical support to customers and resolve connectivity issues.
• Troubleshoot internet connectivity problems and networking issues.
• Handle customer complaints professionally.

Skills

Technical troubleshooting

Customer service

Networking basics

IPTV support

Problem-solving

Job description

Eminds company in Ajman, UAE is seeking a Senior Customer Service Representative (Technical Support). This role focuses on providing technical assistance to customers, resolving connectivity issues, and ensuring high standards of service.

Candidates should possess 3–5 years of experience in telecom support, with strong analytical and communication skills. Knowledge in networking and IPTV services is essential for success in this position.