Customer Service Representative

Sharaf DG; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Sharaf DG is seeking a proactive Customer Care/Front Desk professional in Dubai to promote and sell Etisalat plans tailored for businesses and institutions. You will provide detailed information on plan features, benefits, and pricing to clients, aiming to upsell and cross-sell products while ensuring exceptional service.

The role requires 1+ years in Call Centre/Customer Care, a Graduate/Diploma, and is suited for individuals under 30 years old.

Qualifications

• Experience (Yrs & Field): Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk.
• Educational Qualification: Graduate/Diploma (Mandatory)
• Age: Below 30 years
• Skills & Abilities: Excellent verbal and written communication, teamwork, listening, multitasking, problem solving, computer proficiency.

Responsibilities

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
• Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, and provide appropriate solutions within the time limits.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and respond promptly to inquiries.
• Recognize, document, and alert the team leader of trends in customer calls.
• Acknowledge and resolve customer complaints.

Skills

Excellent communication

Team player

Listening skills

Multi-tasking

Problem solving

Computer proficiency

Education

Graduate / Diploma

Job description

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
• Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Recognize, document, and alert the team leader of trends in customer calls.
• Acknowledging and resolving customer complaints.
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.

Job Responsibilities

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
• Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Recognize, document, and alert the team leader of trends in customer calls.
• Acknowledging and resolving customer complaints.
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.

Requirements

Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk.

Educational Qualification

Graduate/Diploma (Mandatory)

Age

Below 30 years

Skills & Abilities

• Excellent verbal and written communication skills
• Strong team player.
• Listening Skills.
• Multi-tasking.
• Problem solver
• Computer proficiency