Support Manager

India Abroad Publications Inc.; Ajman; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Free visa

Air ticket provided

Job summary

India Abroad Publications Inc. in Ajman, UAE is seeking a Support Manager to lead technical and operational customer support. The role involves troubleshooting issues, reviewing customer data, analyzing trends, and proposing effective solutions.

You will monitor feedback, generate performance reports, identify process improvements, and help ensure adherence to quality standards. English proficiency and strong communication are essential; prior similar-role experience is preferred but not

Qualifications

• Experience in a similar role preferred but not mandatory.
• Proficient in English; strong communication skills.
• Ability to learn quickly and solve problems.

Responsibilities

• Provide technical and operational support to customers and troubleshoot issues.
• Review customer data, analyze trends, and recommend solutions.
• Monitor customer feedback and generate reports on satisfaction levels and performance metrics.
• Identify process improvements and ensure adherence to quality standards.

Job description

Support Manager - Ajman, UAE

We are looking for a Support Manager to join our team in Ajman, UAE. The ideal candidate should have experience in the industry and be proficient in English. We are open to all nationalities.

The Support Manager will be responsible for providing technical and operational support to customers. You will be required to troubleshoot and resolve customer issues, review customer data, analyze trends, and recommend solutions. You will also monitor customer feedback and provide reports on customer satisfaction levels. Additionally, you should be able to generate reports on performance metrics, identify process improvements, and ensure adherence to quality standards.

The successful candidate should have excellent problem-solving abilities, strong communication skills, and an aptitude for learning quickly. Previous experience in a similar role is preferred but not mandatory. Furthermore, we offer free visa and ticket for this position.