Senior CSM – Onboarding & Growth (EN/ES)

Global Payment Holding Company; Dubai; On-site; AED 260,000 - 380,000; Full time

Benefits offered by this job

Medical insurance

25 days annual leave

Career progression

Team building activities

Office with views

Wellbeing initiatives

Job summary

Global Payments is seeking a Senior Customer Success Manager (English, Spanish or French) in Dubai to guide mid to large clients through onboarding and ongoing success. The role emphasizes relationship building, strategic loyalty program configuration, and cross-functional collaboration to achieve customer outcomes.

You will mentor junior CSMs, drive retention, and identify upsell opportunities while coordinating with support and product teams.

Qualifications

• 3–5 years of experience in Customer Success, onboarding, or account management in SaaS/tech startups.
• Masters degree or equivalent experience.
• Ability to configure software platforms and learn new systems quickly.
• Excellent written and verbal communication in English; Spanish or French is a strong advantage.

Responsibilities

• Lead onboarding for mid to large clients and manage ongoing relationships as the primary contact.
• Guide customers through onboarding and define loyalty program setup in the platform backend.
• Coordinate with internal teams to resolve issues and ensure customer satisfaction.
• Configure, test, and maintain loyalty campaigns, rewards, and rules to align with customer objectives.
• Identify opportunities for upselling features or higher-tier plans.

Skills

English/Spanish/French proficiency

Strong communication

Mentorship

Education

Master's degree or equivalent experience

Tools

CRM platforms

Job description

Global Payments is seeking a Senior Customer Success Manager (English, Spanish or French) in Dubai to guide mid to large clients through onboarding and ongoing success. The role emphasizes relationship building, strategic loyalty program configuration, and cross-functional collaboration to achieve customer outcomes.

You will mentor junior CSMs, drive retention, and identify upsell opportunities while coordinating with support and product teams.