Bilingual CS Manager — Onboarding & Adoption

S&P Global; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

S&P Global Energy in Dubai is seeking an experienced Customer Success professional to join the EMEA team. You will onboard customers, deliver remote and in-person training, and ensure customers derive maximum value from our energy solutions.

This is an individual contributor role requiring multilingual communication and a proactive approach to customer engagement. Fluency in Russian and English is essential, with travel to meet clients expected.

Qualifications

• Fluency in Russian and English is required, with strong communication skills in writing and speaking.
• Fluency in any other European languages is an advantage.
• 3+ years in customer success or a similar role.
• Proficiency with Gainsight, Salesforce or similar tools is beneficial.

Responsibilities

• Onboard customers and conduct remote and in-person training to educate on products and services.
• Develop and maintain relationships with key stakeholders to drive adoption and satisfaction.
• Monitor customer data to identify engagement opportunities and value creation.
• Act as a trusted advisor, offering insights to improve customer experience and success.
• Capture customer engagement activities accurately in Gainsight and coordinate with cross-functional teams.

Skills

Russian language

English language

Gainsight

Salesforce

Tools

Gainsight

Salesforce

Job description

S&P Global Energy in Dubai is seeking an experienced Customer Success professional to join the EMEA team. You will onboard customers, deliver remote and in-person training, and ensure customers derive maximum value from our energy solutions.

This is an individual contributor role requiring multilingual communication and a proactive approach to customer engagement. Fluency in Russian and English is essential, with travel to meet clients expected.