Customer Success Manager — Academy Program & Growth

SAP SE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

SAP SE in Dubai invites you to join the SAP Academy for Customer Success as a Customer Success Manager in a 10-month learn‑apply program. You will guide customers through their journey with SAP solutions, aiming to increase satisfaction, retention, renewals, references, and upsells while being mentored by a senior CSM.

The program blends classroom phases with field work, onboarding in your market, and a clear path to a direct customer‑facing CSM role.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Ability to deliver strategic guidance and solutions that drive customer success.
• A cooperative approach to working with internal and external stakeholders.
• Strong learning agility and resilience in a fast-paced environment.

Responsibilities

• Guide customers through their journey with SAP solutions.
• Drive customer satisfaction, retention, and value realization.
• Collaborate with cross-functional teams to coordinate success plans.
• Participate in onboarding and mentorship during the program.

Skills

Customer success

Project management

AI foundations

English proficiency

Stakeholder communication

Tools

SAP SuccessFactors

Job description

SAP SE in Dubai invites you to join the SAP Academy for Customer Success as a Customer Success Manager in a 10-month learn‑apply program. You will guide customers through their journey with SAP solutions, aiming to increase satisfaction, retention, renewals, references, and upsells while being mentored by a senior CSM.

The program blends classroom phases with field work, onboarding in your market, and a clear path to a direct customer‑facing CSM role.