Partner Customer Success Manager English + SpanishFrench (Implementation & Onboarding)

Global Payment Holding Company; Dubai; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

Medical insurance

Team environment

25 days annual holiday

Global career progression

Wellbeing initiatives

Office with views

Team-building activities

Job summary

Global Payments is seeking a Partner Customer Success Manager to guide onboarding, maintain partner relationships, and drive satisfaction in a SaaS environment. The role focuses on enabling partners, coordinating internal teams, and identifying upsell opportunities while advocating for partner needs.

Candidates should have 3–5 years in Customer Success, strong English plus Spanish or French, and a Masters or equivalent experience. Dubai-based on-site role with global benefits.

Qualifications

• Masters degree or equivalent experience.
• 3-5 years of experience in Customer Success.
• Fluent in English; Spanish or French is a strong advantage.
• Comfortable configuring software platforms and learning new systems.
• Excellent written and verbal communication skills.
• Experience in the F&B or Retail industries is a plus.

Responsibilities

• Own the overall relationship with assigned partners after sales.
• Guide new partners through onboarding and setup.
• Ensure partner satisfaction by coordinating internal teams.
• Transfer partner requests to the Support team for tech issues.
• Escalate critical situations to management.
• Develop and execute tailored success plans for each partner.
• Identify upsell opportunities to existing partners.
• Advocate for partner needs to influence product improvements.

Skills

English

Spanish

French

Customer Success

Onboarding

SaaS

Education

Masters degree or equivalent experience

Job description

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Partner Customer Success Manager - English Spanish/French (Implementation & Onboarding)

Como is the pioneer of Data-Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue build strong relationships with their clients know them better and keep them coming back. Comos turnkey all-in-one SaaS platform is flexible easy to manage and affordable for any size business. It features a full CRM enterprise-level actionable data advanced loyalty and promotion engine sophisticated marketing automation omnichannel communication auto-generated AI campaigns customized and branded mobile app and much more.

We are looking for an organized analytical and empathetic Partner CSM with great relational and communicational skills to guide our partners to success. This candidate will be passionate about Tech and F&B and always act ethically. He/She will be responsible for providing an excellent customer service experience and help customers achieve their desired business goals by managing and updating their loyalty program.

Partner Customer Success Manager Responsibilities

• Own the overall relationship with assigned partners after the Sales representative has signed the partner and maintain a strong long-term relationship with partners acting as their main point of contact
• Guide new partners through the onboarding process ensuring they understand how to use the product effectively and helping them defining and setting-up their loyalty in the product back-end
• Ensure partner satisfaction by proactively addressing customer issues and concerns by coordinating between the relevant internal teams and ensuring a swift and effective resolution
• Transfer partners demands to the Support team when it comes to tech/integration related issues
• Escalate relevant situations to Managers in a timely manner

Partner Success and Retention

Serve as the voice of the partners within the company advocating for their needs and feedback to influence product development and improvements when needed

Aid partners in achieving their goals: help them improve their loyalty campaigns based on performance and KPIs brainstorm about new features and enhancements to the loyalty program challenge partners and suggest new strategies tailored to their needs and objectives

Develop and execute success plans tailored to each partners goals and objectives throughout the client lifetime and based on KPIs analysis

Identify opportunities for upselling additional features services or high-tier plans to existing partners

Partner Success Manager Requirements

• Strong written and verbal communication skills in English as well as in Spanish/French
• Masters degree or equivalent experience
• 3-5 years of experience in Customer Success Customer Onboarding Implementation/Account Management preferably in a Saas company or technology startup.
• Comfortable configuring software platforms and learning new systems quickly.
• Excellent written and verbal communication skills in English.
• Proficiency in Spanish French or another European language is a strong advantage.
• Detail-oriented analytical and solution-oriented with strong problem-solving skills.
• Demonstrated ability to build strong customer relationships drive customer satisfaction and support customer retention.
• Experience in the F&B or Retail industries and familiarity with customer engagement or loyalty solutions are a plus.

The teams have assigned clients in different regions worldwide therefore the work timings will be as follows 12.30pm to 10.00pm.

In addition to a competitive salary youll have access to an excellent benefits package including:

• Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)
• A positive productive and energetic work environment!
• 25 days annual holiday
• Global career progression opportunities
• Wellbeing initiatives regular social events and charitable initiatives to give back to our community
• Office with amazing views on JLT park lake and Dubai Marina
• Exciting team-building activities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .

Required Experience

IC