Customer Success Manager

ACI Worldwide; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

ACI Worldwide is seeking a seasoned Customer Success professional in Dubai to establish a scalable, consistent approach across a growing account base. You will onboard customers, drive adoption, and nurture lifecycle relationships to maximize retention and revenue.

Responsibilities include proactive risk mitigation, cross-functional coordination, and collaboration with sales on commercial opportunities. The role requires 5+ years in customer-facing roles and Dubai work authorization.

Qualifications

• 5+ years in customer-facing roles.
• Strong business and negotiation skills.
• Experience with account planning and relationship management.
• Experience with recurring revenue models and software licenses.
• Experience in the Payments industry.
• Must be currently authorized to work in Dubai on a full-time basis.

Responsibilities

• Establish and deliver a consistent, scalable Customer Success approach across a growing set of accounts.
• Support customer onboarding and early target engagement to ensure quick value realization.
• Proactively engage customers to guide adoption and strengthen lifecycle relationships.
• Identify risks in new or transitioning accounts and drive actions to improve retention.
• Use account insights to identify growth opportunities and partner with sales on commercial conversations.
• Coordinate internal account teams to support onboarding and long-term success.
• Achieve performance metrics including customer satisfaction, retention, and revenue contribution.

Skills

Account planning

Relationship management

Negotiation

Payments industry

Onboarding

Customer-facing

Job description

Responsibilities

• Establish and deliver a consistent, scalable Customer Success approach across a growing set of accounts
• Support customer onboarding and early target engagement to ensure quick value realization
• Proactively engage customers to guide adoption and strengthen lifecycle relationships
• Identify risks in new or transitioning accounts and drive actions to improve retention
• Use account insights to identify growth opportunities and partner with sales on commercial conversations
• Coordinate internal account teams to support onboarding and long-term success
• Achieve performance metrics including customer satisfaction, retention, and revenue contribution

Requirements

• 5+ years of experience in customer-facing roles
• Strong business and negotiation skills
• Proven experience with account planning and relationship management
• Experience with recurring revenue business models and software license agreements
• Required experience in the Payments industry
• Must be currently authorized to work in Dubai on a full-time basis

About the Company

A CI Worldwide powers the global payments ecosystem, providing innovative technology solutions for banking and financial intermediaries.