Senior Client Relations Specialist — Real Estate, Dubai

AlFuttaim; Dubai; On-site; AED 66,960 - 111,600; Full time

Benefits offered by this job

Stable career growth

Opportunity for client management expertise

Work in a large organization

Job summary

AlFuttaim is hiring a Senior Customer Service Representative to manage client interactions in Dubai. You will ensure high customer satisfaction by coordinating services and liaising with internal teams.

The ideal candidate will have a Bachelor’s degree and experience in customer service. Responsibilities include handling inquiries, maintaining client relationships, and tracking vehicle processes. Join a dynamic organization dedicated to delivering top-notch real estate and client services.

Qualifications

• Experience in customer service, client relations, or sales coordination.
• Strong communication and interpersonal skills.
• Ability to manage multiple client accounts simultaneously.
• Organized and detail-oriented approach to tracking and reporting.
• Problem-solving mindset with ability to handle escalations.

Responsibilities

• Serve as the primary point of contact for assigned clients and manage all inquiries efficiently.
• Build long-term client relationships and support account management activities.
• Coordinate with internal teams to ensure timely service delivery and order processing.
• Track vehicle maintenance, delivery, and registration processes with proactive updates.
• Handle customer complaints and resolve issues before escalation.
• Monitor agreement renewals and coordinate updates with stakeholders.
• Manage offhire processes and ensure accurate system updates and invoicing.
• Maintain detailed records of client interactions and service activities.
• Provide feedback to management to improve processes and customer experience.

Skills

Client relationship management

Customer service operations

Coordination and communication

Data tracking and reporting

Conflict resolution and problem solving

CRM or tracking systems

Education

Bachelor's degree or equivalent qualification

Job description

AlFuttaim is hiring a Senior Customer Service Representative to manage client interactions in Dubai. You will ensure high customer satisfaction by coordinating services and liaising with internal teams.

The ideal candidate will have a Bachelor’s degree and experience in customer service. Responsibilities include handling inquiries, maintaining client relationships, and tracking vehicle processes. Join a dynamic organization dedicated to delivering top-notch real estate and client services.