Dubai Real Estate: Post-Handover Customer Care Specialist

Majid Al Futtaim; Dubai; On-site; AED 134,000 - 179,000; Full time

Job summary

Majid Al Futtaim in Dubai, UAE is seeking a Senior Associate in Customer Relations to manage post-handover customer issues, coordinate with contractors, and maintain high service standards within real estate operations.

The role focuses on defect resolution, timely updates to clients, and data-driven reporting on SLA performance. English fluency is required; Arabic knowledge is a plus, and a Bachelor’s degree with 2–3 years of service experience is preferred.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Construction Management, or related field.
• 2–3 years of experience in customer service, preferably in real estate or construction.
• Understanding of defect management processes and property handover standards.
• Strong communication and problem-solving abilities.
• Ability to handle multiple cases and work under pressure.

Responsibilities

• Be the main contact for customers reporting post-handover issues.
• Manage defect-related cases from reporting to resolution within timelines.
• Coordinate site inspections with internal teams and contractors.
• Monitor progress and follow up until case closure.
• Prepare reports on SLA compliance and recurring issues.
• Support continuous improvement of customer service processes.

Skills

CRM systems

Defect tracking

Case management

Property/Construction knowledge

SLA monitoring

MS Office

Stakeholder coordination

Communication

Problem solving

Education

Bachelor's in Business Administration

Bachelor's in Engineering

Bachelor's in Construction Management

Tools

Microsoft Office

Job description

Majid Al Futtaim in Dubai, UAE is seeking a Senior Associate in Customer Relations to manage post-handover customer issues, coordinate with contractors, and maintain high service standards within real estate operations.

The role focuses on defect resolution, timely updates to clients, and data-driven reporting on SLA performance. English fluency is required; Arabic knowledge is a plus, and a Bachelor’s degree with 2–3 years of service experience is preferred.