Senior Client Partner

EPAM Systems; United Arab Emirates; On-site; AED 350,000 - 600,000; Full time

Job summary

EPAM Systems Inc in UAE seeks a Senior Client Partner to oversee key client relationships, drive growth, profitability and satisfaction. You will align with the delivery organization to ensure smooth project delivery, manage expectations and ensure work stays on strategy, on time and within budget.

The ideal candidate has a proven track record in managing prestigious accounts, consultative selling, and coordinating cross-functional teams across regions.

Qualifications

• Proven track record of consulting with CXO level stakeholders on trends & opportunities.
• Senior Account Management experience with offshore teams.
• Experience in outsourcing account/delivery management.
• Strong understanding of software development, business consultancy and design.
• Excellent communication, presentation, organizational and planning skills.

Responsibilities

• Coordinate preparation of customer proposals and statements of work.
• Own account plan and long-term strategy; understand clients and market.
• Be accountable for PnL within portfolio.
• Participate in new business development.
• Partner with clients to deliver projects with delivery management.
• Manage customer expectations and relationships.
• Ensure projects align with EPAM processes and methodologies.
• Address customer issues promptly and escalate risks.
• Facilitate project planning, time estimation and resource scheduling.
• Oversee engagement of financial and regulatory activities.

Skills

CXO stakeholder management

Senior account management

Offshore delivery management

Software development understanding

Business consultancy & design

Excellent communication & presentation

Arabic language bonus

Education

Bachelor’s degree, MBA or equivalent business experience preferred

Job description

EPAM is looking for a Senior Client Partner to join our UAE team and oversee the management of several key client relationships within the region. You will be accountable for the growth, profitability and client satisfaction for your portfolio and closely collaborate with the delivery organisation to ensure overall smooth project delivery and management of expectations. If you’re an experienced Client Partner with a proven track record of managing and growing prestigious accounts while ensuring that work is delivered on strategy, on time and within budget, this could be the ideal role for you!

Responsibilities

• Co-ordinate the preparation of customer proposals and statements of work
• Prepare and own the Account Plan and long-term strategy, forming a deep understanding of your clients and the market in which they operate
• Be accountable for PnL within portfolio
• Participate in new business development
• Partner with clients to deliver customer projects successfully in collaboration with EPAM delivery management
• Manage customer expectations and relationship
• Ensure that projects are delivered in line with EPAM process and methodologies
• Address customer issues during an engagement
• Make sure that the customer executes their responsibilities on the engagements
• Identify and manage engagement risks and flag major issues early
• Participate in overall project management, time estimation, and resource scheduling
• Oversee engagement of financial and regulatory activities
• Successfully implement projects; develops project plan incorporating all project variables
• Establish criteria concerning deliverability, performance, maintenance, design and costs

Requirements

• Hunger to consultatively sell new services, with a demonstrated track record of over delivery against targets
• Ability to consult with CXO level stakeholders on trends & opportunities within Digital, Business & Technology transformation
• Senior Account Management experience and experience managing and working with offshore application development teams
• Experience of outsourcing account/delivery management
• Strong understanding of software development, business consultancy and design
• Excellent communication, presentation, organizational, and planning skills are necessary
• Fluent in English, Arabic a bonus
• Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment
• Minimum of a Bachelor’s degree, MBA or equivalent business experience preferred